Customer Success Manager I

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

 

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.

 

What you'll do at Jamf:

The Customer Success Manager I (CSM I) position works within the Customer Success Department and operates in the Account Owner role supporting multiple Jamf Products. They are responsible for customer engagement, adoption, and retention. They work closely with many internal Jamf roles to ensure overall customer satisfaction of their accounts. High customer engagement is attained

through periodic check-ins, outreaches, and building of customer rapport. These interactions are customized to their accounts focusing on customer outcomes & impact. This role requires a detailed understanding of Jamf products, customer environments, and common technical workflows. This role is an advocate for the customer inside Jamf and must collaborate with other departments to help achieve their customer’s goals.

 

What you can expect to do in this role:

• Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
• Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
• Nurture and help customers navigate end goals to ensure success with Apple and Jamf
• Identify and facilitate opportunities for customer growth and engagement with Jamf
• Advocate customer needs/issues cross-departmentally
• Understand and promote the value of Jamf products and services to customers
• Execute Objection handling to ensure retention of as risk customers
• Establish and maintain a trusted advisor relationship with owned accounts
• Offer Jamf best practices based on the customers environment and desired end state
• Assistance in training and mentoring fellow employees in Customer Success roles
• Ability to identify gaps in processes and convey those finds to management
• Other duties and special projects as assigned

 

What we are looking for:

• Proven ability to communicate technical topics to both technical and non-technical audiences (Required)
• 1+ years of experience in a customer-facing account management role
• Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
• Experience with macOS, iOS, and tvOS (Preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to interact effectively with co-workers in a results driven culture
• Ability to create strong business relationships with customers
• Ability to de-escalate situations to ensure customer satisfaction
• Self-starter, energetic multi-tasker, highly motivated and team player
• Ability to engage with and establish trust and rapport with all levels of customers and employees
• Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize duties

 

Education & Certifications:

• 2 year / Associates Degree, or higher (Preferred)
• A combination of relevant experience and education may be considered
• Preferred Certifications/Licensures: Jamf 100, Jamf 200

 

How we help you reach your best potential:

• Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
• Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
• Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place w