Senior Water Service Inspector (7317) – multiple positions – SFPUC (155534)

Company Description

3/27/2025: This Job Ad has been amended to extend the closing date of application submissions to Friday, April 4, 2025. If you qualify, you are encouraged to file an application as soon as possible. If you have already applied to this specific recruitment, you do not need to apply again.

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening Date: March 17, 2025
• Application Filing Deadline: Friday, April 4, 2025 at 11:59PM (PDT)
• Recruitment ID: PBT-7317-155534 / RTF0155533-01123691

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site here.

Job Description

The following divisions may fill their vacancies from this recruitment:

• Water Supply and Treatment Division: 1000 El Camino Real, Millbrae, CA 94030
• Water Quality Division: 1657 Rollins Rd, Burlingame, CA 94010
• Customer Service Bureau- Field Services: 1980 Oakdale Ave, San Francisco, CA 94124

About the Positions

Customer Service Bureau (CSB)- Field Services
The 7317 Senior Water Inspector works under direct supervision of the Chief Water Inspector. The 7317 Senior Water Inspector is distinguished from other 7317 Senior Water Inspectors by the fact that they will be supervising and managing both 7316 Water Service Inspectors and 1466 Water Meter Readers in their respective roles and responsibilities.

The Senior Water Service Inspector is responsible for scheduling and assigning daily assignments that follows the Service Cycle Schedule, creating and maintaining meter reading schedule consistent with billing criteria, downloading the service cycles from the Mainframe to Field Collection System (FCS), assigning the routes to be read and uploaded within the billing window; importing and exporting meter reading routes, scheduling and dispatching field work, performing complex investigations, resolving billing irregularities, operating the FCS meter reading system and system maintenance, trouble shoot equipment and software problems and failures, following up on reports from meter readers regarding equipment repairs, meter access issues, QA meters on Itron route to move over to AMI, manage Docks and Ships schedule, and overseeing the Treasure Island/YBI development of new construction pertaining to water related services and billing inquiries.

Water Quality Division (WQD)
The Water Quality Division’s (WQD) mission is to ensure that the SFPUC complies with all current and future drinking water quality regulations and customer expectations through: sample collection, field and laboratory analyses, process engineering, applied research, inspections, quality control/assurance programs, customer inquiry/complaint response, regulatory liaison and reporting, and on-site support to source/treatment/distribution operations. WQD also helps ensure compliance with wastewater regulations and customer expectations through: laboratory analyses, applied research, customer inquiry response, regulatory reporting, and on-site support to treatment operations.

Under general direction, the Senior Water Service Inspector is responsible for communicating and interacting with recipients of water service and other impacted parties and conveys information regarding rules and regulations pertaining to water service; performing comprehensive surveys and field investigations of water distribution assemblies and appurtenances in various types of homes, residences, and other buildings, as well as the overall water transmiss