Senior Manager, Compliance Operations

About the team

The Zillow Group Compliance team devises and deploys operational compliance systems across the enterprise to ensure that Zillow remains in compliance with state, federal and local laws and internal policies. We are a growing compliance group that is passionate about excellence throughout all of our service offerings. Our team works closely with all Zillow departments, but most particularly with our highly-regulated lines of business such as Zillow Home Loans, Zillow Group Marketplace, Zillow Insurance Services, and our real estate brokerage, title and escrow operations. We also lead highly regulated activities with our enterprise-wide programs for Privacy, Sarbanes-Oxley Act, IT security controls, consumer complaints/call monitoring, payment card, and fair housing/fair lending issues.

In addition, we provide compliance services to Zillow’s core functional areas, including the Product Development, IT Security, Enterprise Risk Management, Government Relations and Marketing teams. We define and integrate a compliance-by-design framework across Zillow’s operations, products and services. You’ll move quickly in an agile development environment with this high-energy group that values collaboration, transparency and continuous process improvement.

About the role

We are seeking a driven, highly accountable strategist to join the Legal & Compliance Operations Team in a senior leadership role. You will continuously assess our internal compliance operating methods for potential improvement, including opportunities in artificial intelligence, automation, consolidation, and increased performance; collaborate to improve our compliance systems and tools; and work to standardize compliance operations across all compliance teams. Reporting to the Director of Operations and Strategy for Legal & Compliance and collaborating closely with the Vice President of Compliance, you will drive the Compliance rhythm of business, innovate internal team metrics and reporting, align working norms across multiple Compliance teams, and integrate artificial intelligence into Compliance methods.

You will also develop, by design, strategic methods of communication and collaboration between the Legal team and the Compliance team to facilitate continuously transparent operations between the teams as they work both internally and outwardly across the enterprise.

You will assist the Compliance teams to work across the company to build Compliance requirements, by design, into Zillow’s daily operations. You will drive key compliance initiatives to completion through close collaboration with business partners and compliance leaders. You will contribute to and handle the project information flowing to a diverse group of collaborators, and hold all parties accountable during program development and deployment. You will be a key advocate for our extraordinary culture of compliance throughout Zillow!

Key Responsibilities:

This role will assess and improve compliance operations by developing uniform operational procedures, consolidating functions, standardizing reporting metrics, and improving compliance program documentation. In addition, you will:

• Critically examine, improve and thereafter drive our compliance strategy and internal business rhythm as an embedded member of the Compliance leadership team. This will include conducting SWOT and Gap analyses, analyzing employee engagement data, and thereafter leading strategic organizational initiatives based on your analyses.

• Critically examine, measure and thereafter innovate Compliance operational methods, tools and processes.

• Identify, assess and champion artificial intelligence and automation into Compliance operations. You will also identify technology systems that enhance operations and configure those systems for use across the Compliance teams.

• Drive operational efficiency including consolidation, standardization, and automation of functions, staffing, and methodologies.

• Identify and introduce innovative methods for annual planning, quarterly goal-setting, and monthly business reviews, while also assisting with the management of department budget, contractors, and vendors.

• Independently handle large, cross-functional projects that impact multiple collaborator, driving the project scoping, planning, execution, and successful change management and communications. For these cross-functional initiatives, you will collaborate with Compliance leadership to act as a Compliance liaison to product and technology partners for the pursuit of major compliance initiatives, prioritization of the Compliance backlog, significant new technology implementations, and large-sized business process improvement initiatives.

• Assess and improve internal operations by facilitating