FLEX Director IT Agile Program Management

This is a temporary position.   

In this pivotal role, you will leverage your transformational leadership to drive business agility within the Technology Experience Center with focus on a key initiative to modernize the operating model and organizational structure of the service desk teams. This role will lead the design, planning, and delivery for this complex transformational initiative. Responsibilities include significant stakeholder management, requirements gathering, process engineering, and communication (written and verbal presentations).  To be effective in this role, an individual should have a combination of expertise in project management, change management, analysis, strong interpersonal skills and experience in navigating complex organizational dynamics.

 

 

CANDIDATE PROFILE

 

Education and Experience

 

Required:

• Undergraduate degree or equivalent experience/certification
• Ability to effectively communicate with stakeholders in all mainstream mediums
• Ability to create and deliver executive-level presentations from one-pagers to slide presentations
• Strong process management, negotiating, influencing, and problem resolution skills
• 8+ years relevant work experience in complex programs demonstrating:
  • Project/program management expertise including schedule, dependency, risk, stakeholder and communication management.
• Demonstrated ability to translate stakeholder needs into requirements, creatively approach solutions, and influence appropriate courses of action.
• Proven experience in strategic initiatives, especially in complex or large-scale organizational initiatives.
• Ability to craft clear, effective communication strategies to communicate the rationale for change, the benefits and how it will impact stakeholder groups to varying audiences. 
• Ability to manage resistance, resolve conflicts that arise, and drive focus during the change process. Expertise in identifying and analyzing key stakeholders and developing engagement strategies.
• Ability to evaluate training effectiveness and provide guidance to instructional designers.
• Experience in transformational operating model initiatives.
• Ability to assess impacts of and readiness to implement the operating model to tailor strategies.
• Experience in using survey tools or other mechanisms to gather insights on sentiment surrounding transformation.

 

Preferred:

• Graduate degree
• Project management certification
• Experience with the application of change management methodologies, such as the ADKAR Model or McKinsey 7-S Framework.
• Certifications in Agile, Product, Lean methodologies
• Proficient in Agile SAFe or comparable similar framework
• Experience in ITSM and/or customer support or service desk environments 
• 2-3+ years of experience leading agile/product/lean transformation within a large complex organization
• Experience with agile tools such as Jira, Rally, or Azure DevOps for managing backlogs and workflows – Jira preferred
• Knowledge of digital transformation trends and technologies in IT service management
• Excellent analytical skills where problems are very unusual and extremely difficult
• Ability to facilitate workshops, utilizing design thinking principles to generate actionable solutions and outcomes
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and partnering 

 

Soft Skills

• Servant leadership that highly values feedback
• Demonstrated ability to work autonomously as well as part of a team.
• Strong interpersonal and communication skills, impeccable organization, and attention to detail
• Ability to influence stakeholders at all levels, from front-line employees to executives.
• High level of empathy and the ability to connect with employees at all levels of the organization.
• Skilled in negotiation and finding win-win solutions during challenging situations or when resistance to change arises.
• Ability to see the “big picture” and align change efforts with the organization’s long-term vision and goals.

 

CORE WORK ACTIVITIES

 

Program Management 

• Manage program/project schedule within Jira, identifying dependencies and blockers. 
• Create high quality/polished artifacts like presentations, one-pagers, and read outs that will be shared at the executive level<