Senior Claims Account Manager, Management Liability

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.  

Our collaborative workplace is continuously evolving to ensure all employees feel: 

• Comfortable bringing their whole selves to work. 
• Confident that they will be treated respectfully. 
• Recognized for their performance and provided with equal opportunities to succeed. 

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. 

 At Argo Group, you can make a direct impact while working in an organization small enough to be agile and big enough to make a difference. We ask you to bring a growth mindset and a desire to share your unique perspective with our dynamic teams.

Argo Group, a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market, offers a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients. We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.

A Brief Overview

We are looking for a highly capable Senior Claims Account Manager to join our team and work from one of our offices. However, we are open to consider a remote working arrangement for a qualified person not living within a reasonable commute distance of one of our offices.  We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This individual will oversee third party claim administrators handling Management Liability claims on Argo’s behalf and contribute to providing superb claims results for our clients.

How You Will Make an Impact:

• Working with limited oversight under broad management direction, administer oversite of Argo Management Liability files at a TPA partner with a potentially with major impact on departmental results.
• Monitor the quality of work performed by TPAs adjusting claims for US programs.
• Act as the single point of contact for the Management Liability program for both internal and external customers
• Participate in audit and claim review process for the Management Liability program
• Conduct regular audit and claim review process for the Management Liability program.

What We Need:

• A J.D. Degree from an accredited university is required.
• At least seven years of industry experience required.
• Advanced technical expertise related to Management Liability policies, claims resolution, and skills and knowledge of insurance and claims settlement principles, practices and procedures.
• Ability to partner with finance, actuarial, IT and marketing resources.
• Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of the company’s internal and external business partners.
• Advanced analytical and problem-solving skills, with the ability to manage and prioritize multiple projects.
• A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders.
• Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
• A relentless desire to continually update your skills through continuing education and self-development.
• Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis.
• Intellectual curiosity.  Consistently considers all options and is not governed by conventional thinking.
• Ability to build commitment both internally and externally. 
• A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members.  Creates strong morale and spirit within the team: shares wins and celebrates success as a team
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Polished and professional written and verbal communication skills. 
• Ability to articulate the financial value of your work at multiple responsibility levels inside our business includ