Medical Assistant (Clinical Liaison)

Description

Position Overview

Assists in the delivery of exceptional individualized patient care under the direct supervision of a physician or physician assistant.

Essential Functions

• Provide excellent customer service to internal and external customers through prompt response and courteous communication. 
• Assisting the physicians with coordination of care between other departments, testing and surgical facilities, and/or physician offices.  
• Assist physician in chart completion including documentation of patient exam, assessment, and plan.
• Responsible for adding CPT and diagnosis codes into the electronic health record.
• Initiates orders for MRI, CT, US and Bone Scans as directed by the physician on the day the patient is seen.  
• Provide live phone support as needed for all incoming patient phone calls within the designated subspecialty.
• Coordinates patient/clinic flow together with medical assistants.

Other:

• Anticipate ways to improve patient care and experience.
• Assists in the evaluation, development and effectiveness of systems and protocols.
• Participates in professional development activities and maintains professional affiliations.
• Other duties as assigned.

Requirements

Knowledge/Skills Abilities Required

• Bachelor Degree in related field
• High School Diploma or GED with Medical Assistant Certification and preferably 2 years back office medical office experience.
• Knowledge of EHR system.  
• Type at least 40 WPM.  
• Excellent communication skills.  
• In depth knowledge of medical terminology, pharmacology, anatomy and physiology, and surgical procedures as well as treatment modalities.  
• Must be able to spell accurately.   
• Strong organizational skills.   
• Ability to multi-task and prioritize.  
• Ability to remain calm under pressure.  
• Ability to maintain quality control standards.  
• Knowledge of HIPAA and OSHA requirements. 

Physical and/or Mental Requirements

The physical and/or mental requirements outlined in this job description detail the requirements as the positions essential functions are typically performed. If you need an accommodation to perform the essential functions of the position, please contact Human Resources.

• For extended periods of time must be able to sit, stand, bend, lift, push, pull, stoop, walk and reach. 
• Must work well under pressure  
• Must be able to read, understand and follow oral and written instruction.  
• Ability to communicate via telephone and written word to give and receive information to and from patients and coworkers.
• Ability to move about a clinic setting.