Manager, Business Systems

Location(s):

United States of America

City/Cities:

Remote

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

October 31, 2025

Shift:

Job Description Summary:

What You’ll Do for Us 

We empower our employees to challenge the status quo, make bold recommendations, experiment, and adapt, so we can grow together and make a great business even better. The Manager, Business Systems is a key member of the Customer Service & Transportation (CS&T) Strategic Initiatives team, providing support to the NAOU Supply Chain CS&T organization by delivering reporting and dashboard solutions to drive decision-making and efficiencies across our team and stakeholders. 

The primary responsibilities of this role are as follows: 

• Translate structured & unstructured datasets into clear and compelling insights that lead to actionable recommendations to drive business results, using modern cloud-based analytical and reporting/dashboarding tools. 

• Evaluate and improve tools to respond to new ideas and changing business needs. 

• Participate in the development of analytical capabilities and digitization initiatives for the Supply Chain CS&T organization, including quick-win reporting and dashboarding/scorecard solutions to assist teams in rapid problem solving. 

• Attend and support key analytics presentations and provide analytical rigor/technical expertise to improve decision-making in support of product order and transportation processes. 

• Monitor effectiveness of delivered analytical solutions – both qualitatively (accuracy, timeliness, user experience) and quantitatively (productivity, improved stakeholder satisfaction metrics). 

• Work closely with leaders and members of peer teams and cross-functional business partners to analyze business data, define requirements, build and optimize data solutions and continually innovate new ideas to help NAOU Supply Chain drive productivity and improve customer satisfaction. 

• Support the CS&T Strategic Initiatives team in the implementation of strategic projects, financial analysis and process improvements.  

• Support optimization of CS&T data and reporting, visualizations and automation. 

• Drive the implementation of product order and transportation projects related to master data management. 

• Strategically align with stakeholder partners to ensure compliance to business requirements and data best practices. 

• Provide coaching and guidance to other analysts and support the Strategic Initiatives team on process improvements by acting as a subject matter expert on data policies, processes, and systems.   

• Support the development of advanced analytical methods by extracting and mining data from multiple sources to provide actionable insights for solving business problems, driving productivity and/or improving the customer experience. 

• Deliver insights while keeping an optimal balance of time to deliver and level of detail/accuracy given data availability and accuracy. 

• As tools are deployed, build and refine knowledge of the business to help the CS&T function move faster going forward.<