Ingeniero Soporte I

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. 

We are looking for your talent, join our team and start your journey today! 

Position Overview
We are seeking a highly motivated Technical Support Specialist to join our team. This role is responsible for providing remote and on-site support for HVAC & Refrigeration systems, ensuring efficient problem resolution, accurate reporting, and excellent customer service. The position will be full onsite during the first 6 months for training before transitioning into a hybrid/remote setup (if applicable).

Job Description

Key Responsibilities

• Provide technical support for HVAC & Refrigeration systems via chat, email, and phone.

  Troubleshoot, diagnose, and resolve technical issues, guiding customers with step-by-step solutions.

  Establish and maintain remote connections with new and existing stores.

  Perform programming, set point configuration, and maintain accurate logs of system changes.

  Generate daily, monthly, and executive reports including trends, dashboards, infographics, and recommendations for improvement.

  Document error reports, monitor performance metrics, and escalate critical issues when required.

  Update call-tracking systems, project spreadsheets, and client records.

  Deliver technical training to external personnel.

  Stay up to date on company products, services, and equipment protocols.

  Collaborate with clients, vendors, and coworkers, ensuring positive and professional communication.

  Complete all required paperwork and reporting tasks as assigned by the supervisor.

   

  Requirements

  Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Electromechanical Engineering, or a related field (not IT).

  Proven experience in technical support, preferably in HVAC & Refrigeration systems.

  Strong troubleshooting and problem-solving abilities.

  Hands-on experience with programming, set point configuration, and performance monitoring.

  Proficiency in preparing reports, dashboards, and technical documentation.

  Excellent verbal and written communication skills, with diplomacy and tact when handling sensitive issues.

  Customer-focused mindset with ability to prioritize multiple requests.

  Advanced proficiency in MS Office (Excel, PowerPoint, Word) and reporting tools.

  Intermediate to advanced English (written and spoken).

  Availability to work onsite full-time for the first 6 months as part of the training program.

   

  Core Competencies

  Analytical and detail-oriented mindset.

  Strong organizational and time-management skills.

  Effective communication and interpersonal abilities.

  Proactive, adaptable, and able to perform under pressure.

  Team player with a customer service orientation.

Onsite Work Arrangement:

This role is based fully onsite, and not eligible for hybrid or remote work o