Senior IT Support Specialist

Company: 

At Kem Krest, we are more than a supply chain solutions provider—we are a trusted partner to some of the world’s leading automotive, heavy-duty, and powersports OEMs. As a certified minority-owned business, we deliver customized services in packaging, logistics, and compliance with a focus on innovation, quality, and customer success.  

With a global network, high-touch service, and a relentless commitment to quality, Kem Krest is the go-to partner for companies seeking to streamline operations, reduce costs, and accelerate growth. Join us and be part of a team that’s passionate about making supply chains smarter, and partnerships stronger. 

Opportunity: 

Are you a seasoned IT professional with a passion for solving complex problems and optimizing systems? Kem Krest is seeking a Senior IT Support Specialist to lead technical support efforts, drive innovation, and ensure the performance and security of our IT infrastructure. If you're ready to take ownership and make a meaningful impact, this role is for you.

Schedule & Work Environment
This is a full-time, onsite position requiring a Monday–Friday schedule from 8:00 AM to 5:00 PM. Candidates should be prepared to work on location daily and collaborate closely with team members to support ongoing IT operations and organizational needs.  

Responsibilities:

• Advanced Technical Support: Resolve complex IT incidents, conduct root cause analysis, and mentor junior team members.
• System & Network Administration: Independently manage desktop systems, user accounts, updates, and patches.
• Cybersecurity & Compliance: Enforce security policies and escalate issues as needed.
• Performance Optimization: Monitor system performance, generate benchmarks, and troubleshoot bottlenecks.
• Vendor & Asset Management: Coordinate with third-party providers and maintain hardware/software inventories.
• Project Collaboration: Support IT projects, contribute to lessons learned, and apply insights to future initiatives.
• Innovation & Continuous Improvement: Research new technologies, experiment in sandbox environments, and propose enhancements.

Your Contributions:

• Experience: 5+ years in IT support or system administration.
• Education: High School Diploma with on-the-job training or equivalent experience.
• Skills: Strong knowledge of Microsoft 365, ticketing systems, desktop OS, and infrastructure management.
• Mindset: Analytical, proactive, and collaborative with a drive for continuous improvement.

Why Kem Krest? 

• Competitive Salary 
• Annual Bonus Program 
• Immediate Health Benefits 
• Free On-site Clinics & Prescriptions 
• 401K Match 
• Tuition Reimbursement  
• Generous PTO & Holiday 
• Parental Leave 
• Supplier Discounts