Knowledge Management Analyst

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the Team

Our People Services Excellence team is a critical team supporting People Services to achieve its strategic objectives of exceptional service through effective and efficient processes.
It is a multi-discipline team with capabilities covering Process and Service Excellence, Data analytics, reporting and project execution.
The People Services Excellence team will work collaboratively with the Regional and Global capability centres bringing proven methodologies, frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset.
 

This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users.
The project disciplines from the programme management team will ensure strategic ambitions are turned into clear deliverables, tracking and managing initiatives through to completion and ensuring expected benefits are realized

About the Role

Responsible for the creation, organization, and distribution of critical knowledge and information across HR within Haleon. As a key member of the People Services Excellence Team, you will be expected to work with the Information Management Lead in developing and implementing knowledge management strategies that align with our organizational goals, working closely with global and regional teams to instill a culture of continuous improvement and operational excellence.

Key Responsibilities

• 6+ years of experience in Knowledge Management.

• Develop and lead the implementation of comprehensive knowledge management strategies that align with the strategic goals of People Services and the broader Haleon organization.

• Continuously assess and enhance knowledge management practices to ensure they meet the evolving needs of HR and other stakeholders.

• Oversee the creation, organization, and maintenance of knowledge repositories, including documentation, best practices, process guides, and FAQs.

• Oversee the creation, organization, and maintenance of knowledge repositories, ensuring that all content, including policies, procedures, best practices, and process documentation, is accurate, up-to-date, and easily accessible. This includes the Service Portal and HR Intranet.

• Establish and maintain content governance standards, ensuring consistency and quality across all knowledge assets.

• Regularly review and update existing content to ensure its relevance and alignment with current business processes and objectives.

• Act as the primary point of contact for knowledge management initiatives, providing expert guidance and support to ensure that knowledge is effectively leveraged across the HR organization.

• Recommend improvements to enhance the efficiency and effectiveness of the knowledge management system.

• Partner with the relevant stakeholders (e.g. HR, CoEs) to ensure articles are up to date

Competencies and Skills

Technical

• Proficient in knowledge management tools and systems, such as intranets, databases, and