Operations Learning & Development Professional

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

• Learn more about our unique benefit offerings here. 
• You can also learn more about working at Wellmark here.

Job Description

Learning and Development Professional - Open to hiring at the Associate, Consultant, or Senior Consultant Level

We’re seeking a Learning and Development professional to design, deliver, and continuously improve training that supports Wellmark Operations and broader enterprise needs. Depending on experience and level, responsibilities may include facilitating classroom and virtual learning, maintaining and enhancing existing training materials, and developing new content to meet evolving business goals.

You’ll collaborate with subject matter experts to ensure training is relevant, measurable, and impactful—using a variety of delivery methods and tools. You may also represent Learning and Development on project teams, provide coaching and mentoring to colleagues and Operations staff, and analyze and monitor new training requests to align learning efforts with strategic priorities.

Whether you’re early in your learning and development career or bring deep experience in designing enterprise-level programs, we welcome candidates at the Associate, Consultant, and Senior Consultant levels who are passionate about helping others grow and driving performance through learning.

Qualifications

Preferred Qualifications:  

• Experience in a SAFe Agile Product Centric Environment  
• Experience using Learning & Development (L&D) authoring tools and templates to design and develop training materials 
• Experience working with leaders and teams in a cross-functional/matrixed environment
• Health Insurance contact center business acumen

Required for Learning & Development Associate:

• Associate's Degree or direct and applicable work experience
• 1+ years of experience designing, developing and facilitating group training to include alternative delivery methods such as face-to-face and/or e-learning.
• Ability to translate technical information and processes into easy-to-understand training presentations and documentation.
• Effective organizational skills with the ability to handle multiple priorities and deadlines to achieve positive business results promoting the customer experience.
• Demonstrated experience collaborating with others to create new ideas and improve current processes.
• Strong verbal, written, and interpersonal skills with the ability to develop and modify communications and/or training to groups of various sizes.
• Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required and focuses on results and desired outcomes and how best to achieve them.
• Proven project and process management skills including attention to detail.
• Ability to maintain effectiveness when experiencing major changes in work environment and to generate innovative solutions.
• Previous experience with Microsoft Office products.
• Travel required between 10-20%.

Learning & Development Consultant - Additional Required Qualifications:

• Associate's degree or equivalent work experience.
• 4+ years of related work experience including:
• Experience designing, developing and facilitating group training to include alternative delivery methods such as face-to-face and/or e-learning.

Senior Learning & Development Consultant - Additional Required Qualifications:

• Associate's Degree or direct and applicable work experience
• 5+ years’ demonstrated experience delivering trainings; coordination and execution of training plans.
• Prior coaching and mentoring experience.
• Ability to lead work teams without direct authority.

Additional Information

a. Delivers and coordinates classroom and online-based trainings to meet the needs of Operations. Work with other Trainers and/or external vendors on course content to ensure objectives and outcomes are met, content is relevant to audience and training sessions are delivered timely, effectively and withi