GCC BackOffice Disputes and Billing Consumer Support

We're looking for individuals who can think critically and create innovative solutions, bringing a strong technical aptitude to our back-office department.

What you’ll do

• Update credit files with high quality standards, applying documented rules and procedures.

• Working with sensitive information.

• Provide support and education regarding credit information, file interpretations and products.

• Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.

• Ensure compliance with company’s procedures and policies.

• Work in a team environment and customer-centric culture.

What experience you need 

• B2 English level or higher.

• High School Diploma is a must.

• BackOffice Experience.

What could set you apart

• Proactive and Adaptable Attitude.

• Exceptional attention to detail is highly desirable.

• Ability to manage tasks efficiently and stay organized.

• SME, T3 or SRM experience is a plus.

• UIPath Certifications.

• Microsoft Office Suite (Word, Excel) and/or Google Suite. (Basic to Intermediate).

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time