Manager, HCP Credentialing - Global Business Services

Additional Location(s): US-MA-Marlborough; US-MN-Arden Hills; US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role:

Leads a high performing, customer centric team within Global Business Services (GBS) providing one or more business services to Boston Scientific. Ensures consistency with global processes and maximizes operational efficiency.

 

Your responsibilities will include:

• Establishes and communicates a clear vision for the delivery of services in the Global Business Services organization
• Develops and translates strategy into operational goals and objectives. Anticipates needs, identifies necessary resources (people and capital); assesses opportunities against business objectives, manages risk and determines creative means to implement new & innovative technical & process solutions
• Ensures team members consistently follow proper control procedures
• Works with various functional and regional leads to identify process and policy improvement opportunities and champions a culture of continuous improvement.  Collaborates with CI Function to prioritize and execute CI projects
• Works in conjunction with the Process Stewards to develop and operate any applicable reporting and analytics to measure the efficacy and efficiency of their process
• Manages client service requests, issues and resolution and reviews/analyzes new services requests
• Participates in governance models. Ensures process specific agreed upon Service Level Agreements (SLAs) are adhered to and engages in root cause analysis of performance issues when they arise.   Continually revisits SLAs to ensure proper components are being measured.
• Builds and maintains relationships throughout the organization
• Monitors financial aspects of relevant processes, where applicable

 

Required qualifications:

• Education - Bachelor's degree
• Proven time & project management skills
• Analytics and problem-solving experience
• Experience with Microsoft Office applications including Excel and PowerPoint.
• Experience managing people in Costa Rica

Preferred qualifications:

• Excellent written, verbal, and presentation skills
• People management experience
• Customer service orientation
• Strong written and verbal communication skills
• Comfortable with frequent change and ambiguity in a matrix organization
• Analytical decision making; problem solver
• Ability to deliver against targets and objectives

Requisition ID: 579819

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

 

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

 

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and inclu