About TeleMed2U

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

What you'll do

Medical Assistant I

• Process outbound referrals and prescription orders per provider instructions.
• Coordinate laboratory, imaging, and other ancillary services as ordered.
• Handle incoming prescription refill requests and route to providers for review.
• Track and close open follow-up items and patient care tasks.
• Support reporting and tracking for behavioral health screenings (PHQ-9, GAD-7) and Chronic Care Management (CCM) activities.
• Triage and escalate clinical concerns to appropriate providers or teams.
• Submit and follow up on prior authorization requests.
• Respond to and process medical records requests in accordance with HIPAA.
• Manage Creyos cognitive testing: send to patients, monitor completion, upload results.
• Escalate incomplete provider notes, tasks, or orders to Provider Relations and Services Operations.
• Perform other duties as assigned.

Medical Assistant II

• All Medical Assistant I responsibilities, plus:
• Serve as a liaison for training new team members.
• Assist with problem solving and resolving patient concerns.

Medical Assistant III

• All Medical Assistant I & II responsibilities, plus:
• Lead and be accountable for new-hire training and development for 30-, 60-, and 90-day expectations.
• Support Clinical Operations Managers and Directors as needed.
• Serve as a team lead to disseminate updates on a routine basis.
• Foster overall team productivity.
• Set team goals for daily, weekly, and monthly objectives.

Qualifications

• Bilingual (English/Spanish) a plus.
• Knowledge of medical terminology.
• Strong organizational skills; reliable follow-through on orders and tasks.
• Clear written communication.
• Comfort reviewing medical notes and task lists.
• Ability to recognize when to escalate clinical issues.
• Able to work independently and within a team.

Medical Assistant I

• Minimum 1 year in a healthcare setting supporting clinical workflows.
• Familiarity with prescription processing, referrals, prior authorizations, and care coordination.
• Prior EMR/EHR experience a plus.
• Telemedicine experience a plus.

Education

• High school diploma or GED required.
• Active Medical Assistant certification (CMA, RMA, or equivalent) preferred.

Benefits/Compensation

• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)
• 401(k) retirement plan with employer matching
• Competitive salary
• Paid time off (PTO)
• Paid holidays
• Life and disability insurance

Equal Opportunity Employer Disclos