SumUp Account Manager

SumUp is growing fast in the US and is looking for an Account Manager in our office in the Denver Tech Center in Denver, CO. If you believe you are the right fit for our expanding team, we would love to have you apply!

Click here to learn more about SumUp!!

This is an in-office position in Denver, CO.

Base salary is $40-45K max + commissions (uncapped)  = $50-60K target annual earnings

Account Manager 

NOTE: (1-5 years experience) this position is ideal for a professional with a few years of experience looking to get into Account Management or continue their journey in sales, customer service and up...this position is not a senior role

Here at SumUp we are proud of our amazing and challenging work environment, our multinational teams, the enthusiasm and passion that everyone brings to the table. Why? Because we do things differently. With more than 2500 enthusiastic employees from more than 30 nations around the globe, we all come together to offer our merchants the best product and service. If you’re looking for a chance to participate and contribute your ideas, this is the right place for you. 

We are inspired by a dream: payments should be easy, intuitive and affordable to empower small merchants all over the world. Our vision as a global FinTech company is to build the first-ever global card acceptance brand. We are well on our way, as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants.

What you get to do!

• You serve as an advisor and SumUp brand ambassador to our merchants
• Have a proven track record to mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business
• You thoroughly understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
• Consistently meet and exceed success metrics, including revenue and retention  Able to connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
• Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
• Identify opportunities for merchants to consume additional products and services
• Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
• You contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
• Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing,Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance
• Help report on any themed merchant issues or opportunities with our products
• Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities

You’ll be great for this role if...

• Have 1-5 years previous experience in customer service, account management, or relationship/partner management (within a call center environment) or client services (SMB)
• Strong desire to achieve top results with a personable, positive “can-do” demeanor with a consistent record of success in a sales environment.
• You’re curious, patient and persistent to solve issues
• You love to help, support, and solve problems for merchants and have a positive work attitude
• Focused, reliable self-starter with ability to prioritize effectively
• You have significant Salesforce experience - specifically with SF case management
• Excellent written/verbal communication skills in English, and Spanish is a plus
• Want to be in the office Mon - Fri!!
• You’re organized and keep a cool head even in any potential stressful situations
• You’re able to appropriately manage multiple tasks with varying levels of complexity and priority