Director of Operations I (Tierra Vista Communities)

WinnCompanies is searching for an experienced and adaptable Director of Operations I to join our team at Tierra Vista Communities at Peterson Space Force Base, located in Colorado Springs, CO.
In this role, you will be responsible for maintaining and coordinating the daily activities of operations in each community, leasing office, and regional office. You will also oversee community managers, leasing managers, and the property operations team.
Please note that the pay range for this position is $70,000 to $77,000 per year, depending on experience. Additionally, applications will be accepted until midnight on May 16,2025.

Responsibilities

• Ensure that all WinnHousingServices (WHS), and military partner policies, procedures, standards, and reporting requirements are effectively communicated to all employees, adhered to and properly implemented.
• Comply with all company, local, state, and federal laws and regulations.
• May be responsible for duties of Director of Property Management (DPM), Marketing Manager, Community Manager or Leasing Manager in their absence or as required.
• Provide assistance in achieving and maintaining budgeted occupancy goals, and adhering to the approved PBBP.
• Resolve and address resident complaints, disputes, and other issues, in a prompt and courteous manner.
• Serve as the primary escalation point for community management operations. Analyze resident feedback and address as needed.
• Ensure quality of work of all activities, including oversight and management of property operations, primarily relating to community operations and communication.
• Maintain community curb appeal, control expenditures, and monitor resident activities.
• Manage human resources functions for community operations, including recruiting, selection, orientation, training, performance evaluation, and incentive programs to maintain a qualified workforce.

Requirements

• High school diploma or GED equivalent
• 5-8 years of relevant work experience
• 3-5 years of supervisory experience
• 3-5 years of real estate, property management, or maintenance experience
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
• Advanced skills with various computer systems, particularly Microsoft Office
• Excellent customer service and organizational skills
• Outstanding written and verbal communication skills
• Superb attention to detail
• Ability to multi-task in a fast-paced office environment
• Ability to work with a diverse group of people and personalities

Preferred Qualifications

• Bachelor's degree
• Experience in military housing
• Experience with Yardi, RealPage, or other similar industry software

Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options - Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!) - Flexible and/or Hybrid schedules are available for certain roles - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families - To learn more, visit winnbenefits.com
Why WinnCompanies?A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. A job that challenges you