Networks - Service Delivery Manager IRES - SSFB/HSV

Position Title: Networks - Service Delivery Manager

Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoD Secret

Shift: Day shift

Travel Required: Up to 10% of the time

Description of Duties:

The Networks - Service Delivery Manager (SDM) is accountable for end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments. The SDM owns SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/branch, WAN/SD WAN, boundary security, and cloud connectivity. This role coordinates cross functional teams (Routing/Switching, Boundary Security, Platform, Cyber, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services.

Key Responsibilities:

Service Strategy & Governance

·       Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities.

·       Lead Service Governance (CAB/CCB/ARB participation) balancing velocity, reliability, and security; maintaining decision records and traceability.

·       Define and maintain network service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices.

Service Design & Catalog Management

·       Own Service Catalog entries for network services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks).

·       Coordinate readiness for new/changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO evidence, handover).

Demand, Capacity & Financial Management

·       Forecast demand and plan capacity (circuits, bandwidth, ports, licenses, spares, staff) to meet growth and seasonal mission loads.

·       Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations.

Change, Release & Deployment Management

·       Chair/drive change quality: peer reviews, pre implementation checks, maintenance windows, freeze periods, and rollback validation.

·       Ensure deployments meet readiness gates (approvals, testing, monitoring, comms) and verify post change health and user impact.

Incident & Major Incident Management