Clerk IV - Child Youth and Families - Northampton

The Department of Mental Health is seeking a dynamic and energetic individual to provide clerical support to the Child, Youth and Families office staff.  The selected candidate must be flexible, dependable, and interact well with professional staff, clerical support staff, service providers and persons served. This is a wonderful opportunity for an applicant who is interested in taking on the lead role in running an office. The selected candidate must be flexible and have the ability to prioritize tasks according to workflow and deadlines.

Please Note: This position is a full-time, 37.5 hour/week position. The schedule is 9:00 a.m. - 5:00 p.m in the Northampton office.  Some travel may be required to the Berkshire office.  Days off are Saturday and Sunday.

Duties and Responsibilities (these are a general summary and are not all inclusive):

• Provide receptionist and telephone coverage for Child, Youth and Families office by transferring calls, taking messages and document incoming calls.
• Prepare correspondence, forms, files, and reports for processing, storage, or forwarding.
• Assemble and mail outgoing correspondence or parcels.
• Assist in maintaining office files and organization of correspondence reports, form files, applications, and active, inactive or historical persons serviced records according to established procedures in order to ensure accurate and complete information and retrieval of records.
• Weekly coverage (1-2 days) for entering incident reports into the DMH database.
• Assist in verifying accuracy of Service Delivery Reports.
• Attends meetings and provides assistance to The Director.
• Proofread typewritten material.
• Operate standard office machines and equipment.

Required Qualifications:

• Knowledge of Microsoft Office Software Programs.
• Ability to work in a professional and courteous manner.
• Ability to work in a fast-paced environment and prioritize duties independently.
• Ability to handle confidential materials and adhere to strict DMH standards & HIPAA policies and procedures. 

Preferred Qualifications:

• Knowledge of clerical office practices and procedures including office filing, typing and uses of office equipment and supplies, business letter and report preparation.
• Record of demonstrating strong customer service through a positive attitude of approachability, adaptability, problem solving and desire to support staff.
• Demonstrate ability to multi-task.
• Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.
• Team centered cooperative work philosophy, professional demeanor and approach to work.
• Given the population served, bilingual or multilingual fluency.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes stan