Senior Manager (m/f/d) Global NVO Program

<ul> <li>Responsible for the Management of selected Global Accounts within the NVO program (GNP)</li> <li>Responsible for customer performance</li> <li>Define volume targets in close cooperation with the GNP Teams in the Regions</li> <li>Close alignment on trade &amp; customer strategy with internal key stakeholders, such Trade Management, Regions, Areas, Cargo Control Center</li> <li>Setting annual customer strategy in close alignment with Regional Account Managers</li> <li>Monitor and drive customer performance, as well as company objectives in line with company strategy</li> <li>Build up close relationship to customer point of entries to ensure Hapag-Lloyd strategy is met</li> <li>Monitor business segmentation throughout the year in line with HL trade strategy and take corrective actions if required</li> <li>Serve as a key escalation point for our customers</li> <li>Perform regular customer QBR’s/negotiation meetings. This may include travel both regionally and globally</li> <li>Understand our customer business model, needs and requirements</li> <li>Overall responsibility for the usage of opportunity related tools, such as pipeline, Book of Business</li> <li>Ensure sufficient opportunities are captured to meet annual customer volume target</li> <li>Actively drive Push &amp; Pull Interactions with Regional GNP Teams</li> <li>Follow up on CES result for the customers in the portfolio</li> <li>Participation in projects</li> </ul> <ul> <li>Relevant professional experience in a comparable commercial position</li> <li>Proven sales ability and negotiation experiences</li> <li>Proven leadership skills and track record of leading and motivating a team</li> <li>Analytical skills with the ability to identify market opportunities, as well as good problem-solving and organizational skills</li> <li>Experience with CRM Salesforce preferred</li> <li>Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook and MS TEAMS</li> <li>Knowledge of Hapag-Lloyd systems</li> <li>Good communication skills and fluent in both verbal and written English (German and French are a plus)</li> <li>Excellent interpersonal and analytical skills</li> <li>Ability to recognize and attend to multiple facets in issues and problems, as well as to come up with creative solutions to solve problems</li> <li>Receptive and able to grasp new ideas and motivation for self-development</li> <li>Open-minded, resilient, and agile</li> <li>High degree of self-motivation and self-reflection</li> </ul> <p></p> With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the <b>Liner Shipping</b> segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the <b>Terminal &amp; Infrastructure</b> segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal &amp; Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.