(USA) Specialist Technician, Technology Support

Position Summary...

Join Walmart/VIZIO and take your career to the next level!

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration to VIZIO. The Specialist Technician, will report to the Technology Support II, and provide hands on support to employees in their local office and company-wide employees via remote assistance.

What you'll do...

We are seeking a dedicated and skilled IT Support Specialist to join our team. In this role, you will play a crucial part in supporting the onboarding of new employees by participating in weekly New Hire Orientation meetings. Your collaborative spirit will shine as you work with other Support Services Teams (SSTs) to provide rotational weekend support and communicate effectively via Email, MS Teams, and Slack.

As an IT Support Specialist, you will be responsible for provisioning PC, Mac, and Linux-based hardware for new employees. You will provide L1/L2 support to users both locally and company-wide through Email, Chat, or Phone, ensuring adherence to established SLAs, policies, and SOPs. Additionally, you will assist the Infrastructure and Client Services teams with testing and deploying new hardware, software, and operating systems.

Your role will also involve providing support for Video Conferencing Systems and collaborating with senior team members and leadership on hardware requirements to facilitate maximum productivity. You will oversee inventory and stocking levels for IT assets at your local office and coordinate with the local office manager for building access and maintaining IT-managed office equipment.

Occasional voluntary travel to other offices throughout the U.S. may be required to support our nationwide operations. You will also handle other tasks as assigned by team leadership, ensuring a dynamic and engaging work environment.

If you are a proactive and collaborative IT professional with a passion for providing excellent support and facilitating smooth operations, we encourage you to apply for this exciting opportunity.

What you will bring:

You have a minimum education level of a High School Diploma.

You have an advanced understanding of currently supported Windows and macOS versions, with 1+ years of experience supporting the OS.

You have 1+ years of related work experience.

You are a self-starter that thrives in a fast-paced, and rapidly evolving environment.

You are a hard-working team player, with a “no task is too small” attitude.

You can explain technical issues to non-technical users.

You can work with software developers when they need assistance.

Providing them with correct solutions and root causes analysis.

At least 1 year of working with ticketing systems like Jira and ServiceNow.

At least 1 year of working with Office 365 Admin Center.

At least beginner level understanding of Command Prompt, PowerShell and Terminal.

Solid foundation of Windows and macOS imaging.

Knowledge of Self-Service software installation tools such as Company Portal and Manage Engine.

Understanding of Active Directory tools.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jur