Director, Quality​

 

Position Summary:

This is a senior leadership role responsible for the strategic development and operational oversight of the company’s Quality Management System and upholding Fanatic Collectibles core pillar – Relentlessly Improving the Collectors Experience. The Director, Quality Assurance ensures that all Topps and Fanatics Collectibles products are manufactured to the highest standards of quality, integrity, and timeliness. The Director will focus on process and quality at internal and external partners with regards to operational excellence, print, finishing and pack outs. This position interfaces with a range of internal product development teams and the breadth of our external supply chain. The Director, Quality Assurance reports directly to the Vice President of Quality Assurance and Compliance. 

• Ability to work extended hours, including overtime, evenings, weekends, and holidays as production demands.
• Experience in Trading Card Games or Collectibles a plus
• This position is in Sunnyvale, TX
• Travel <20%

 

Experience/Education:

• Bachelor’s degree in engineering (Mechanical, Industrial or Manufacturing), Quality Management or related fields.
• 10-15 years or progressive experience in quality assurance, with at least 5 years in a senior leadership or directorial capacity.
• Certifications are a MAJOR plus - CMQ/OE, CQA, Lean Six Sigma – Green or Black Belt
• Experience in developing and maintaining quality control systems
• Mastery of Six Sigma, Lean Manufacturing, and Statistical Process Controls (SPC) is essential.
• Proven ability to implement quality assurance and ensure compliance within set standards
• Proven ability to work cross functionally to define quality parameters, align SOP’s, work instructions, training material and implementation
• Experience with conducting quality process audits and addressing safety, security and quality issues at suppliers.
• Significant experience in a managerial or supervisory role within a busy manufacturing setting – the current operation is 24/7 across multiple sites.
• Experience leading and developing a team.
• Proven ability to manage and optimize resources effectively.
• Expertise in Issue Resolution, Root Cause Analysis using techniques like 8D, 5 Whys and Fishbone. Demonstrated experience in process improvement and optimization.
• Track record of implementing successful process improvement initiatives.
• Proficiency in Risk Management.
• Audit Management – Proven ability to lead internal and external audits.
• Experience working with cross-functional teams to achieve production goals.
• Proven ability to work effectively with other departments, such as engineering, quality assurance, and supply chain.
• Experience in managing supplier relationships and coordinating with external partners
• Cross-Functional Collaboration: Ability to align quality goals with Production, Continuous Improvement, Innovation, Engineering, and Supply Chain departments.
  • Ability to troubleshoot production issues and implement effective solutions onsite at suppliers with regards to prepress files, proofing, stock, specification issues, etc.
  • Innovative thinking to improve current production processes
• Team Development: Experience in recruiting, mentoring, and managing a high-performing team of quality managers, supervisors, and technicians.
  • Conflict resolution and team-building abilities
  • Excellent interpersonal communication skills
  • Strong decision-making capabilities
  • Strong organizational and time management skills
• Supplier Quality Management: Establishing standards for the supply chain, including supplier audits and qualification
  • Ensure external partners have clear direction with regards to Quality Standards and parameters.
  • Proven ability to lead and motivate suppliers

Quality Assurance Experience:

• Experience in developing and maintaining quality control systems
• Mastery of Six Sigma, Lean Manufacturing, and Statistical Process Controls (SPC) is essential.
• Proven ability to implement quality assurance and ensure compliance within set standards
• Proven ability to work cross functionally to define quality parameters, align SOP’s, work instructions, training material and implementation
• Experience with conducting quality process audits and addressing safety, security and quality issues at suppliers.

Management Experience:

• Significant experience in a managerial or supervisory role within a busy manufacturing setting – the cu