Digital Agent Experience Analyst

Chubb is looking for experienced professionals with a background in the intersections of business and technology to join our Digital Agent experience Team. This is a permanent full-time position and a compelling opportunity to join a growing, financially stable, and successful company. This position will support Chubb’s agent facing portal (as well as companion identity management application), which offers our agents and brokers easy access to online placement solutions, customer service options and marketing and sales tools that provide our agents the information they need to learn about, sell, and service our mutual clients.

 

Key Responsibilities will include:

• Assist in managing day-to-day operations and activities of Chubb Agent Portal and related systems and projects
• Assist in eliciting, analyzing, and documenting business requirements for related projects (along with IT business analyst)
• Support and participate in test execution and other QA activities
• Support delivery of product and application demonstrations/presentations
• Provide training for internal and external clients as needed
• Analyze and create reports using Excel, Qlik, and Google Analytics
• Develop procedures and workflows for new functionality
• Draft communications, create/update marketing materials, and coordinate communications (when applicable)
• Escalate issues/risks to management when necessary

• College graduate with 3+ years of experience in insurance, financial, or technology industries
• Preferably, experience in property & casualty insurance and/or web technologies
• Meticulous attention to detail and a strong commitment to quality
• Knowledge of requirements writing and technical documentation
• Strong analytical and troubleshooting skills
• Highly self-motivated, adaptable to changing environments, and able to work with minimal supervision
• Excellent interpersonal skills and effective team player; ability to cultivate relationships in a multi-divisional, geographically dispersed organization
• Strong written and verbal communication skills, including customer service experience
• Proficiency in Microsoft Word, Excel, and Outlook

 

The pay range for the role is $62,000 to $105,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. 

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.