Customer Service Representative (CSR) Specialist

The Opportunity

We're looking for the Wavemakers of tomorrow.

Alphawave Semi enables tomorrow’s future by accelerating the critical data communication at the heart of our digital world – from seamless video streaming to AI to the metaverse and much more. Our technology powers product innovation in the most data-demanding industries today, including data centers, networking, storage, artificial intelligence, 5G wireless infrastructure, and autonomous vehicles. Customers partner with us for mission-critical data communication, our innovative technologies, and our proven track record. Together, we enable the next generation of digital technology.

Customer Service Representative (CSR)

Responsible for delivering exceptional service to customers by addressing their inquiries, concerns, and feedback in a professional manner. They act as a bridge between the company and its clients, ensuring smooth communication and fostering strong customer relationships. This involves promptly resolving issues, facilitating solutions, and providing insights into company products and services.

What You'll Do:

Responding to customer inquiries and providing information about products and services.

• Handling and resolving customer complaints and issues.
• Processing orders, payments, and returns.
• Reviewing customer accounts and making necessary adjustments.
• Maintaining accurate records of customer interactions and actions taken.
• Directing customers to appropriate departments or supervisors when needed. 

What You'll Need :

• Minimum of five (5) years of experience in technical customer service roles.  Preferably semiconductor or IP (intellectual property) industry
• Competent knowledge of  order flows for electronic components, ASICS, and IP on Oracle/NetSuite will be advantageous
• Must have knowledge of managing order processes in Oracle/NetSuite
• A strong team member, who is confident working within a collaborative team environment
• Ability to work both effectively independently and harmoniously with a team.
• Independent, result-oriented and self-motivated
• Possess execellent interpersonal and communication skills
• Fluent in English

We have a flexible work environment to support and help employees thrive in personal and professional capacities.

Salary and Benefits

Your contribution will be recognized with a base salary within the range of $100k to $120k anually as It is influenced by your qualifications, experience, location, and the internal equity of our team to ensure fairness and consistency across roles. In addition to our comprehensive benefits package, employees are also eligible for additional compensation opportunities, including a short-term incentive program, Retirement & Saving Programs and participation in the Employee Stock Purchase Plan (ESPP)

You'll also be eligible for benefits described as per below:

Health & Wellness

Our programs emphasize knowledge and prevention, helping you stay proactive and prepared to manage your health at every stage.

Comprehensive health plans

Wellness Spending Account (WSA)

Employee Assistance Program (EAP)

Time Off

We value the importance of rest and recharge, which is why we offer flexible time off options to support your well-being.

• Paid Vacation
• Paid Holidays
• Parental Leave

Equal Employment Opportunity Statement

Alphawave Semi is an equal opportunity employer, welcoming all applicants regardless of age, gender, race, disability, or other protected characteristics. We value diversity and provide accommodations during the recruitment process.