Senior Director, Strategy & Program Delivery, Operational Excellence

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development.

 

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

 

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

 

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here.

 

The Role 

 

Reporting to the Vice President of Operational Excellence, the Senior Director of Strategy & Program Delivery will be a critical leader within Suffolk’s Operational Excellence team, responsible for identifying the most significant opportunities for operational improvement and translating those into strategic initiatives. This individual will lead a blend of strategic planning, program execution, and change management to ensure Suffolk delivers on its most important operational priorities. 

 

This role spans three core areas: 

Strategic Planning – Lead annual business planning and long-term strategic planning efforts for the Operational Excellence departments and Operations Support functions, helping them define priorities, align resources, and build actionable roadmaps. 

Program & Project Delivery – Lead some of the most important strategic initiatives that improve operational safety, productivity, and predictability. Oversee our Program Delivery function, ensuring strategic initiatives are structured, executed, and delivered with precision across multiple complex workstreams. 

Change Management – Lead the organization’s operational Change Management efforts, building a scalable, effective approach for rolling out new initiatives, tools, and processes to field teams in a way that drives engagement and sustainable adoption. 

This role requires a unique blend of strategic thinking, operational rigor, and collaborative leadership. The ideal candidate is a structured thinker, fast learner, and clear communicator who can build momentum across cross-functional teams and translate vision into action. Exceptional team leadership skills, project management expertise, and the ability to build relationships and work collaboratively with all levels of the organization are critical. 

Responsibilities

Key Responsibilities:

 

Strategic Planning 

• Lead the strategic planning process for the Operational Excellence departments (including Operations Analytics, Operations Performance Management, Construction Technology, Process Excellence, etc.) and the Operations Support functions (e.g. Safety, Preconstruction, Planning/Scheduling, Digital Engineering, Ops Finance), including setting priorities, developing roadmaps, and aligning cross-functional resources. 

• Ensure each department in Operational Excellence and the supported Operations Support functions have a defined strategy with clear goals that align with company priorities, capability requirements, and measurable goals. 

• Serve as a strate