Billing Disputes and Fraud Claims Investigator - Hybrid Flex- Early shift - Mason OH

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Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Billing Disputes & Fraud Claims Investigator researches and resolves complex customer inquiries related to credit accounts. They audit various billing adjustment functions within the department to ensure consistency and compliance with policies and procedures. The investigator delivers accurate and timely reports to management.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Research and resolve complex customer inquiries related to disputed transactions on statements or credit bureaus.
• Audit billing adjustment processes within the department to ensure consistency and compliance with policies and procedures.
• Provide detailed reports to management.
• Analyze trends and offer recommendations to improve processes.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Customer Service Excellence: Demonstrated ability to address escalated customer inquiries promptly and effectively, ensuring resolution and satisfaction.

Communication: Excellent verbal and written communication skills for interacting with customers, drafting detailed correspondence, and presenting findings.

Problem-Solving: Strong problem-solving abilities to collect data, analyze situations, and propose effective solutions.

Analytical Skills: Proficiency in collecting and analyzing data to track trends, identify opportunities, and make data-driven decisions.

Collaboration: Ability to collaborate with internal teams, including Escalation Leads, to minimize and manage escalations effectively.

Attention to Detail: High level of attention to detail for composing accurate reports, interpreting instructions, and managing multiple priorities.

Self-Motivation: Self-motivated and driven individual with a strong work ethic and the ability to work independently or collaboratively.

Deadline Management: Ability to manage multiple priorities and meet deadlines consistently in a dynamic work environment.

Who You Are

• Candidates with a High School diploma or equivalent work are encouraged to apply. 
  • 2-3 years of experience in elevated customer care, hospitality, or related fields
  • Prior billing adjustment experience required
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
• Occasionally required to move about the workplace and reach with hands and arm
• Requires close vision
• Able to