Senior UX Designer

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

As a Senior UX Designer (UX III) within LivePerson's Product Strategy Team, you will engage in cross-functional collaboration to craft best-in-class user experiences for a diverse range of personas. You'll take the lead on UX and design for multiple products and solutions, working closely with Product Managers across the wider product team. Your mission will be to spearhead enhancements to existing LivePerson messaging solutions and to innovate new omnichannel solutions that include voice as a channel. This role offers a unique chance for an entrepreneurial-minded product designer to dream big, establish a future-forward vision that aims to revolutionize the industry, and bring that vision to life with backing from the highest echelons of the LivePerson organization. This position is critical in defining our products' user experience, demanding a mix of creative flair, technical acumen, and analytical prowess to develop solutions that not only satisfy our users but also contribute significantly to our business's success.

You will: 

• Lead the design and iteration of user experiences, ensuring they are engaging, intuitive, and fully responsive to the needs of the target audience. This includes creating wireframes, prototypes, and high-fidelity designs.
• Collaborate closely with product teams to understand product visions and requirements, translating complex concepts into user-centered solutions that align with business goals.
• Conduct and analyze user research, including usability tests, surveys, and interviews, to gather insights that inform design decisions and product improvements.
• Develop and maintain design systems and guidelines to ensure consistent user experiences across all products and platforms.
• Work alongside developers and product managers to ensure designs are implemented as intended and to troubleshoot any design-related issues during development phases.
• Advocate for the user by presenting and defending design decisions based on user research, design principles, and data to stakeholders and team members.
• Continuously monitor and evaluate user feedback and performance metrics to identify areas for enhancement and optimization.
• Stay abreast of UX trends, tools, and technologies to push the boundaries of what's possible in creating seamless and innovative user experiences.
• Facilitate workshops and brainstorming sessions with cross-functional teams to foster a culture of collaboration and innovation in product design and development.

You have:

• 6+ years of experience in UX design, with a proven track record of successfully developing and enhancing user-centered design projects.
• Strong portfolio showcasing expertise in design thinking, user research, wireframing, prototyping, and visual design, with a keen eye for detail and aesthetics.
• Experience in conducting and applying user research, including usability testing, interviews, and surveys, to inform design decisions and improve user satisfaction.
• Proficiency in design and prototyping tools such as Sketch, Adobe Creative Suite, Figma, and InVision.
• Demonstrated ability to work collaboratively in a cross-functional team, including close work with product managers, developers, and other stakeholders, to ensure design vision is executed accurately.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design concepts and rationale to both technical and non-technical audiences.
• Strong problem-solving skills and the ability to think analytically, prioritize tasks, and manage projects in a fast-paced environment.
• A deep understanding of current UX best practices, trends, and technologies, with a commitment to staying informed of new developments in the field.
• Experience with data-driven design and the ability to use metrics and user feedback t