Behavioral Intervention Case Manager

Job Summary

Student Services serves both the University and the individual student by working in a holistic manner with students who are experiencing higher levels of distress, life challenges, or barriers, which could be interfering with their ability to be successful. The Student Affairs Case Managers can step in, assess basic needs security, assess threats/risks to self and community, advocate for, assist, and work with students to provide them with or connect them to the appropriate resources, while considering what is best for them academically and personally. While the case managers are trained to understand basic case management duties, each case manager is assigned a specific caseload with focus areas including: SJSU Cares [basic needs], Behavioral Intervention [high levels of distress; harm to self; harm to others], Residential Student Care, Threat Management, Title IX Respondent Consultant, and Re-entry Coordination under the general direction of the Senior of Student Affairs Case Manager. All non-clinical case managers have responsibilities in providing direct support, risk assessment, internal/external referrals, outreach/training/education, and assessment. Some, but not all specific caseload/focus areas are:

SJSU Cares - Case managers serve as a nexus of information and integration for the campus response to students struggling to provide for their basic needs/experiencing varying degrees of economic need and/or distress including food insecurity/hunger, housing insecurity/homelessness, and other unforeseen home/personal crises which may be impacting their ability to be successful at SJSU. Case managers are readily accessible and provide consultations to students, faculty, staff, parents and family members who are concerned about an SJSU student experiencing economic distress. The Student Affairs Case Manager works closely with key offices (including but not limited to Financial Aid & Scholarship Office, University Housing Services, Spartan Eats, Counseling & Psychological Services, University Police Department, and Student Health Center) to identify and intervene as early as possible with students whose behavior suggests the need for support services. Case managers are responsible for using established procedures to consider the best support referrals and direct services to provide, including making decisions on the use of emergency grants and loans where applicable. Duties include providing information and training for the campus community; fielding calls, emails, and referrals regarding students experiencing economic distress; coordinating responses and services for individuals; maintaining case notes and related data in appropriate databases; undertaking research on national best practices; serving on the Economic Crisis Response Team (ECRT) [SJSU Cares steering committee], planning activities to support the Economic Crisis Response Team, and participation on other appropriate campus committees. Case managers assist the Spartan Food Pantry and related programs such as CalFresh sign ups, MediCal signups, etc. The position works closely with the Economic Crisis Response Team to assist with various aspects of program administration. Case management services include but are not limited to: providing assessment, advocacy, resources and referrals. The Student Affairs Case Manager supports students struggling to provide for their basic needs which have an impact on their ability to be successful in the classroom. The Student Affairs Case Manager coordinates services and provides referrals to the appropriate resources on and off campus. The position also coordinates outreach efforts to ensure that the SJSU community is aware of how to respond to a student facing an economic crisis or challenges within basic needs.

Behavioral Intervention Team - Case managers working with a caseload of the BIT where they seek to identify and intervene as early as possible with students whose behavior suggests the need for support services. Case Managers serve as a primary resource for managing reports of behavioral concerns on campus as well as responding to inquiries and providing appropriate follow-up to reports. The position provides case management services to students with complex mental and physical health problems, learning disabilities, and safety concerns that are reported to the Behavioral Intervention Team. Case management services include but are not limited to: providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties. In this capacity case managers work closely with key offices (University Police, Counseling & Psychological Services, Faculty Affairs, Equal Opportunity and Employee Relations, Student Conduct and Ethical Development). Duties include providing infor