Emergency Communications Operations Supervisor

JOB LOCATION

23911 E Arapahoe Rd Aurora, Colorado 80016-4120

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Hiring Range: $37.86 - $47.33 hourly, ($78,748.83-$98,436.04) depending on experience and education beyond the minimum qualifications.

Lateral candidates are highly encouraged and welcome! We will honor your experience and certification level to determine your hiring salary on an individual basis.

Full Salary Range of the Operations Supervisor: $78,748.83 – $123,045.05 annually

The deadline to submit applications is Sunday, January 5th, 2025. Initial review of submitted applications will commence on Monday, January 6th, 2025. Please note, the City of Aurora will conduct ongoing screenings of applications on a first-come, first-serve basis; as soon as we determine a qualified pool of applicants exists, this position may be closed without notice.

Bilingual team members may also qualify for additional compensation.

In addition to progression, the City of Aurora provides:

• annual cost of living increases (averaging 3% per year)

• annual high-performance bonuses

• Aurora911 also provides all team members (and their families) with direct access to psychological, wellness, and resiliency resources, at no cost to the employee.

• Highly competitive total compensation package

• Well-Funded General Employees Retirement Plan

• On Site Fitness Center, and overall employee well-being programs

• Peer Support

• Formal Mentoring opportunities

• Free, Secure Parking

• Free electric vehicle (EV) charging

Career Enrichment Opportunities

Aurora911 provides opportunities to participate in a growing variety of specialty assignments, including but not limited to:

Peer Support

Recruitment Team and Career Counseling

Culture - Recognition and Team Building

Community Engagement and Education

Tactical Dispatching (TERT) – in development

Continuing Education

The City of Aurora offers a generous tuition reimbursement program for employees, as well as a robust employee learning system which offers a variety of in-person learning and thousands of on demand virtual learning sessions for a wide variety of topics.

Aurora911 also offers continuing education and development for technical and human skills, including leadership development and access to industry-specific certifications.

OVERVIEW OF POSITION / DEPARTMENT

The Mission of Aurora911 is to get the Right Resources to the Right Place at the Right Time, for Everyone, Every Time.

Aurora911’s Vision: We are igniting a worldwide transformation in public safety communications, fueled by innovation and heartfelt compassion. We will bridge diverse communities and nurture an Aurora where respect is foundational, integrity unites us in mutual trust, and teamwork is our North Star.

Aurora911 is staffed by public safety professionals who are trained to answer and triage 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire, paramedic, and alternative response resources. Our dedicated 9-1-1 professionals gather and analyze critical life-safety information from callers and send the information via computer to police, fire and or paramedic dispatchers who are responsible for coordinating the response of field r