Executive Director

REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.


Operations Management Executive Director

$130,000 annually

Do you have substantial management experience in human services? Are you looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring your expertise and leadership skills to a team-based workplace that puts people first. As Executive Director of Operations Management, you will be responsible for operational management at the state level, overseeing either a portion of a state, an entire state, or a grouping of states, typically producing $30 million or more in annual revenue.
• Services and Support:
◦ Oversee systems for implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served; expected to be available in the event of emergency.
◦ Implement quality improvement standards and practices; work with the Quality Improvement Vice President and direct the Quality Improvement Director in developing and implementing multi-state strategies to manage and improve quality.
◦ Organize licensing compliance including Compliance Plan implementation and timely and accurate documentation; maintain confidentiality and adherence to individual rights standards; review and respond accordingly to adverse action regulatory correspondence and monitor multi-state compliance.
◦ Develop strategies to maintain and foster positive relationships with individuals receiving services, families, guardians, case managers, and payers.
◦ Administer satisfaction surveys and implement improvement plans and the stakeholder communication plan.
◦ Oversee execution of incident management protocol; manage timely incident reporting and response to higher-level incidents; review trends; work with state operations and quality improvement leadership to identify and apply proactive strategies to reduce or eliminate serious incidents in assigned states; direct state teams to address safety concerns, limiting the potential for continued concern or incident.
◦ Implement system to assure protection of individuals’ funds and property, ensuring safety and accuracy; oversee system for auditing, monitoring, and reviewing individual financial accounts.
• Health Care:
◦ Oversee implementation of health and safety programs as well as medication administration and dietary planning; implement strategies to limit illness or serious incident and promote access to timely and appropriate medical care; oversee healthcare documentation.
◦ Oversee system for medication administration, documentation, and security; direct audits of medication administration documentation; direct system to confirm that employees are appropriately certified and trained.
◦ Direct assigned states to design and monitor food service in accordance with dietary and regulatory requirements, addressing special needs, special occasions, and individual choice.
• Stakeholder Relations:
◦ Manage relationships and communications with the general community, neighbors, government, competitors, and other outside organizations.
◦ Maintain and foster positive relationships with multiple state government authorities and referral agencies such as counties, regional centers, managed care contractors, and government administrators.
◦ Advocate on behalf of individuals served or supported; join and take a leadership role in state and national trade associations, advocacy, or other pertinent organizations.
◦ Develop and implement public policy strategy; participate in building relationships with legislators and government officials; make political contacts and lobby on behalf of the industry, company, and persons receiving services.
• Personnel:
◦ Oversee implementation of human resource practices including recruitment, retention, training, scheduling, payroll processing, record keeping, and management of employees; conduct monthly meetings with state team members including Executive and State Directors, Business Director, Quality Improvement Director, Human Resource Director, and other personnel.
◦ Work with the Human Resource Director in developing and managing recruitment and hiring strategies; hire Executive and State Directors, Quality Improvement Director, and other team members in consultation with the Operating Group President and department vic