Driverless Vehicle Assistance Advisor (Autonomous Vehicle Industry)

Role Details
Type of Support: Virtual Vehicular Support
Contract duration: Full-time
Training Schedule: Mon- Fri, 9am -6pm Local time ( 4 weeks training) 
Work Schedule: Nights and weekends
Work type and Location: Onsite, Greensboro, NC
Expected start date: May 2, 2024

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.

The Role

• Are you ready to be the driving force behind the future of transportation? 
• Are you flexible, adaptable, dynamic, and collaborative?
• Are you a strong problem-solver?Do you have strong attention to detail and the ability to adapt on the fly to evolving situations?
• Can you work effectively in a team setting?
• Do you have strong computer skills?
• Do you have customer service / customer support experience?

If this sounds like you, we are looking for Driverless Vehicle Assistance Advisors to provide vehicular assistance before, during, and/or after driverless trips through our proprietary tooling that interacts with driverless vehicles when they are on the road.

And we will train you!  

This role requires 4 or 5 days a week in our Phoenix office (zip: 85040).  The exact number of days depends on the shift.

What You’ll Do:

• Aiding a fleet of driverless vehicles in navigating their surroundings.
• Supporting vehicles with any and all issues that might occur before, after and/or during their ride.
• Troubleshooting technical issues faced by autonomous vehicles.
• Documenting scenarios requiring additional support by the internal stakeholder teams. 
• Quickly and independently exercising a high degree of good judgment.
• Maintaining a helpful and calm composure in simple and difficult situations, while always providing first-rate vehicular support.
• Recognizing patterns and properly categorizing support issues.
• Supporting product testing for various engineering groups.

What We Expect From You:

• Ability to focus on efficiently monitoring a vehicle utilizing specific software.
• Strong oral/written communication and interpersonal skills.
• Dedication to work through dynamic situations and the ability to keep calm, perform well and act collaboratively while under pressure.
• High attention to detail and strong execution skills.
• Comfortable and experienced with software technology, including Google Suite.
• Enthusiasm for driverless cars. 
• You will be required to successfully complete a background check, drug screen, and DMV Motor Vehicle Record check. MVR screen includes being licensed to drive a motor vehicle i