Manager, Sales Operations

Meet Yubico: the inventor of the YubiKey––the world's first and leading security key. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and recently went public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps. We  are a global company with a strong company culture and employees located in over 14 countries. Yubico’s  headquarters are based in  Stockholm, Sweden and Santa Clara, CA.  Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.

At Yubico, we offer:
Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority.
Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a diverse, equitable, and inclusive workplace where everyone feels like they belong. Aligned with this, our employees have created some pretty cool Employee Resource Groups: YubiPride, YubiBIPOC, YubiSustainability and YubiWomen. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).
Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. We host an all-team event in a new location every year where we plan for upcoming quarters, set goals, and most importantly, host fun events to encourage team building outside of the workplace. Check out our Life at Yubico Page on LinkedIn and our awards here.
The role:
As the Manager, Sales Operations at Yubico, you’ll lead the global sales operations team and be responsible for the team’s overall productivity and effectiveness. You will help drive success within the Regions, enabling global process and methodologies to ensure the Global sales results are maximized. Additionally, you will offer insight and drive innovation to the broader business, drive simplification across the business processes and assist in the development and execution of key strategies for sustained growth.  This role reports to the VP, Sales Operations and works closely with the VP’s of Sales, field sellers, channel managers and many internal teams. 

Tasks & Responsibilities:

• Manage global sales operations team.  Train and coach employees to continually develop, improve and expand their professional skills
• Establish and enforce governance frameworks that ensure processes are consistently followed and properly controlled
• Analyze the performance of the Regions throughout the sales process to identify areas of improvement and best practices.  Delve deep into processes and underlying data, identifying root causes and framing business problems
• Propose and implement solutions to enhance efficiency and effectiveness. Develop cross-functional working groups to oversee adherence and performance
• Partner with Sales Operations and Sales Enablement leadership to plan and support large-scale business transformations, rollouts and adoption of new processes
• Develop key metrics to be communicated across the Regions, in addition to leadership who provide insights into the sales process and effectiveness of the sales organization
• Direct and support the consistent implementation of company and/or sales initiatives
• Support enabling technologies, including CRM, to field sales teams. Measure compliance with required standards for maintaining CRM data
• Coordinate forecasting, planning and budgeting processes used within the organization
• Ensure the highest levels of data quality and adherence to data standards.
• Build peer support and strong internal-company relationships with other key management personnel

Basic Qualifications:

• Bachelor’s degree or equivalent experience
• 7+ years of relevant experience in sales operations, revenue operations, customer success operations, sales systems or related fields
• Experience in one of the following areas: Enterprise software, SaaS, IAM, cyber