Customer Service - Senior Process Associate - German – Remote RO
GenpactAbout the role
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Customer Service - Senior Process Associate - German – Remote RO
What will your day-to-day role involve!
Responsibilities
Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks.
Collaborates outside the company with client representatives, within the limits of authority allocated by the direct manager.
Processing orders / customer requests
Booking of Orders in the ERP system
Handling customer requests
Ensure resolution to customer requests
Follow-up on pending items
Reporting
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