Box Office Manager

Position Title: Box Office Manager                                        Department: Clayton Center for the Arts                        

Title of Immediate Supervisor/Leader to Whom This Position Reports: Interim Executive Director of the Clayton Center

*Expected Daily Work Hours: Varies    *Expected Weekly Work Schedule: Varies

* College offices are normally open from 8:00 AM until 5:00PM, Monday through Friday. However, due to the nature of responsibility to the student body, individual offices or departments may have operating hours that extend beyond this period and may include evening or weekend hours. Non-exempt employees will normally work 8 hours per day.  Overtime (any hours more than 40 per week) for non-exempt employees is required to be approved, in advance by the department supervisor.  Exempt employees will typically work at least 40 hours per week and such additional time as may be reasonably required to fulfill the obligations of their position description.  Such additional work may include evenings and weekends and should be described in this document.

Summary of this position:

The Clayton Center for the Arts is Maryville’s destination for arts and culture in the foothills of the Great Smoky Mountains. Great hospitality is a staple in this region. This key role is responsible for creating a fresh, evolving, interactive experience for patrons and guests of the Clayton Center for the Arts. This position will provide positive guest experiences through patron services and box office management.

The Box Office Manager oversees ticket sales and box office operations for the Clayton Center for the Arts events. The ideal candidate will have proven experience in computerized ticketing software and knowledge of in-person and web-based ticket sales, digital inventory management, and venue box office operations. The Box Office Manager is responsible for inputting pricing structure, seating charts, and other necessary information into a web-based ticketing system. He works with the ticketing software provider to account for their portion of ticket sales. This role works directly with the Clayton Center staff and the College’s Business Office to reconcile accounts, ensuring timely, accurate, and comprehensive financial reporting.  

Minimum Qualifications Required: (please be specific and respond to every question; indicate none if not applicable)

Education required to ensure success in this position:

• Bachelor of Arts in Hospitality, Business Administration, Arts Administration or a related field, preferred

Experience required to ensure success in this position:

• 1-3years experience, preferred

Special skills, knowledge, and abilities:

• Experience with ticketing software, E-tix specifically 
• Event Management Software
• Point of Sale
• Knowledge of the contract process
• Experience working with artists
• Volunteer Management