Service Support Integration Analyst with Linux

Your day to day:

• Ensure and monitor compliance with architectural and development guidelines for critical IT systems.
• Analyze business requests, translating them into actionable technical solutions.
• Manage and support change management processes, ensuring smooth transitions and minimal disruptions.
• Work with Linux, Unix, and SQL, leveraging technical knowledge to support system stability.
• Provide technical guidance to project managers and stakeholders, ensuring IT and business alignment.
• Support incident resolution and 3rd-level problem management, keeping operations running efficiently.

With these activities you will have a great impact on our business:

• Act as the link between business and IT, ensuring technical solutions meet operational needs.
• Maintain compliance with IT standards and architectural guidelines.
• Drive escalation management and troubleshooting, preventing minor issues from turning into major disruptions.
• Work closely with development teams and IT partners to coordinate solutions and system improvements.

With these skills you are a great candidate:

Must-Have:

• Strong experience in the Telecom industry.
• Solid knowledge of change management and handling process transitions.
• Analytical skills to evaluate business requests and translate them into technical solutions.
• Knowledge of Linux, Unix, and SQL—you don’t need to code daily, but understanding how things work is essential.
• A technical mindset with programming knowledge, even if coding isn’t a core part of your role.

Nice-to-Have:

• Project management skills to support releases and coordinate between teams.
• Strong communication skills to collaborate with stakeholders and present solutions clearly.

#_VOIS