System Administrator II - Pharmacy

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected  

healthcare organizations in the world.  

The System Administrator II provides hands-on technical support for Cleveland Clinic's community and outpatient pharmacy locations across Northeast Ohio. This caregiver manages, maintains, and troubleshoots pharmacy-related hardware, peripherals, applications, and technical systems, including light server and database support. The role combines remote and onsite troubleshooting and may require travel to pharmacy locations to resolve issues and provide technical support. The caregiver collaborates with pharmacy leadership and team members to ensure timely issue resolution, consistent site coverage, and reliable technology operations. This position also participates in an on-call rotation approximately one week out of every eleven weeks.

A caregiver in this position will work a Monday through Friday day shift from 8:00am to 4:30pm in a salaried, hybrid role. Remote work flexibility is available, with the main onsite location at the MM Building on Main Campus and required travel to Cleveland Clinic pharmacy locations throughout Ohio as needed. Caregivers participate in an on-call rotation one week out of every 11 weeks, typically Wednesday to Wednesday, with no routine weekend or holiday on-call expectations. Local travel is required, and a valid driver's license and reliable transportation are necessary. Mileage reimbursement is provided for required travel.

A caregiver who excels in this role will:  

• Ensure workstations and peripherals are maintained at the highest level of availability and reliability. 

• Handle LAN administration, installations, email administration, consulting services and problem resolution.  

• Assist caregivers and management in making Information Systems investments and decisions.  

• Consult on desktop applications and configurations to improve employee productivity. 

• Troubleshoot software, hardware, network protocols, workstation and departmental server-related problems. 

• Provide second level diagnostic Help Desk support for hardware, software and operating systems. 

• Act as the primary contact for ongoing support requirements including all hardware components. 

• Coordinate workstation purchase decisions based on enterprise standards. 

• Recommend, design, build and support PC workstations. 

• Build and maintain detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.   

Minimum qualifications for the ideal future caregiver include:  

• High school diploma/GED  

• Two years of experience in information systems  

• Experience supporting mid-size workstations and server environments  

• Experience with personal computer architecture, interface components and telephone systems  

• Demonstrated knowledge of information systems and small to mid-size (100-700 node) networks  

Preferred qualifications for the ideal future caregiver include:

• Has prior field service support, techn