Head - Customer Success

Imagine.io is a leading provider of innovative 3D design and visualization solutions, empowering professionals in e-commerce, manufacturing, product design and other sectors to bring their concepts to life with ease. We are seeking a highly experienced and motivated Enterprise Account Executive to join our growing sales team and play a critical role in driving revenue and expanding our presence in key markets, particularly in the SaaS and e-commerce sectors.

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To learn more, log onto our website www.imagine.io

Designation: Head - Customer Success

Job Location: Hybrid, Austin, TX, United States

Job Type: Full-Time

Pay: 150,000 USD

Start Date: ASAP

Job Summary:

As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements. An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement. To be successful in this role, you should have at least four years of client success experience that include leading and growing a team through establishing process, procedure, and KPIs. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge technology offerings and endless growth opportunities for hard-working and ambitious individuals.

Key Responsibilities:

• Lead a growing, global customer success team
• Conduct QBRs with Enterprise accounts.
• Set up an efficient customer onboarding process.
• Define and track performance metrics for customer success
• Create internal systems and processes to manage account growth
• Renew and grow existing subscriptions
• Identify opportunities to increase customer profitability
• Work with business heads to deliver maximum customer retention and revenue

Requirements

• 10+ years of customer success experience
• 4+ years of management experience
• Has experience in growing and scaling a customer success team
• Has experience in building new operational processes
• Experienced in driving customer experience strategy
• Has been responsible for ARR in the past work profiles

Benefits

• Competitive salary and commission structure.
• Comprehensive benefits package, including health and dental. 
• Opportunity for growth and advancement within a dynamic and innovative company.
• Collaborative and supportive work environment.