Customer Service (m/f/d) - French Speaker

<h3>Job Description</h3><p>Are you ready to advance your career at a leading company in the premium mobility sector? At SIXT, we are looking for a Support Representative for SIXT Ride – the premium chauffeur service – with fluent French and English skills, customer service experience, and a proactive attitude. </p><p>Customer support is our top priority. Whether by phone, email, chat, or social media – in French or English – we're looking for people who are committed to finding effective solutions. Do you have experience in a call center or customer service? Then this position is perfect for you!</p><p><strong>YOUR ROLE AT SIXT</strong></p><ul><li>You act as the key interface between customers and drivers, working closely with your support team colleagues to ensure seamless communication</li><li>You ensure that our excellent quality standards are met and that every customer gets safely from A to B</li><li>You monitor the punctuality of drivers worldwide using specialized tools and organize suitable alternatives whenever necessary</li><li>You assign every booked transfer to the appropriate driver and guarantee smooth coordination throughout the journey</li><li>You ensure that drivers and customers find each other at airports, hotels, trade fairs, companies, or private locations—even when situations become chaotic</li><li>You take care of every customer, whether celebrity or not, ensuring a consistently high-quality service experience</li></ul><p><strong>YOUR SKILLS MATTER</strong></p><ul><li><strong>Language </strong>You speak fluent French and good English (at least B2 level)</li><li><strong>Communication </strong>You enjoy working with partners and customers and bring excellent listening comprehension, communication skills, and empathy</li><li><strong>Problem-Solving </strong>You react quickly to new situations and possess strong problem analysis and problem-solving abilities</li><li><strong>Flexibility </strong>You are willing to work shifts and weekends</li><li><strong>Tools </strong>You are proficient in using a PC and common software</li><li><strong>Proactivity </strong>You are proactive and never hesitate to pick up the phone</li></ul><p><strong>WHAT WE OFFER YOU</strong></p><ul><li><strong>Generous Time Off</strong> Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year</li><li><strong>Work-Life Balance &amp; Flexibility</strong> Benefit from a hybrid working model, flexible working hours, and no dress code</li><li><strong>Great Employee Benefits</strong> Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts</li><li><strong>Training &amp; Development</strong> Participate in training programs designed for your personal growth and development</li><li><strong>Health &amp; Well-being</strong> Private health insurance to support your well-being</li><li><strong>Additional Perks</strong> Enjoy the Coverflex advantage system to enhance your employee experience</li></ul><h3>Additional Information</h3><p><strong>About us:</strong></p><p>We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!</p>