Travel Consultant - Global Travel & Lifestyle Services - Phoenix, AZ

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment. If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.

How will you make an impact in this role?

• Deliver world-class customer service in an in-bound, high-volume travel call servicing environment

• Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements

• Understand our customer needs through consultation to deliver innovative and extraordinary interactions

• Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements

• Communicate new and existing product offerings and value propositions relevant to the Card Member

• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand

Minimum Qualifications:

• 1 year experience in tourism, travel, or cruise and tours

• High-end customer service or sales roles experience

• Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment

• Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide

• Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism

• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style

• Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices

• Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals

• You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week

Additional Requirements:

• This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week

• Flexibility to work anytime between 5:00am-2:00am including weekends

• Location: 18850 N 56th Street, Phoenix, AZ 85054