Senior Group Director, Client Engagement & Communication

Senior Group Director, Client Engagement & Communication

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

About the role: 

CHANEL is looking for a Senior Group Director of Client Engagement & Communication to join the Client Touchpoints Team in New York. You will play a leading role in the amplification and evolution of our omni-channel client communication strategy across retail and Multi-Brand Retail.  

This role interfaces with cross divisional teams and is a key partner that will develop marketing initiatives, support brand vitality and create deeper relationships with new and existing clients in the Fashion Division.  There is a strong focus on developing communication strategies, programs, and services to engage our various tiers of clients based on analysis and data insights. This role supports cross-channel communication plans (print, digital) and drives our marketing strategy in partnership with cross-functional teams.  Strong marketing skills are essential for driving successful campaigns and meeting business objectives. Strategic vision, project leadership, effective communication and storytelling are key factors of success.  

What impact you can create at CHANEL:

• Develop and implement marketing strategies, that align with Fashion Division priorities, to drive brand awareness, client engagement and business.  

• Support key priorities, orchestrations, and strategic taskforces within the Fashion Division 

• Help drive the evolution of client communication & services across retail, lease & MBR to engage our various tiers of clients 

• Partner with the Client Intelligence on the segmentation strategy (CRM) and testing to deepen engagement among client segments, drive retention and improve decision making through data driven strategies  

• Responsible for direct mail & CRM strategy, budget, and analysis 

• Oversee direct mail execution 

• Forge meaningful relationships and work effectively across departments, functions, and 3rd party partners to develop communication strategies in support of all marketing initiatives.  

• Supports cross-channel communication plans (print, digital) partnership with cross-functional teams 

• Oversee retailer communication plans and product discovery 

• Ensure comprehensive knowledge of products and collections 

• Collaborate with Product and Style Expertise teams to keep updated on image and business drivers  

• Maintain complex budgets and provide quarterly updates to finance 

You are energized by: 

• Working with cross functional teams in a highly collaborative environment 

• Navigating complexity and supporting consistent transformation and change 

• Collaborating with passionate teammates  

• Ability to communicate effectively and share vision