Shared Services Manager

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
 

Shared Services Manager

Location: Cincinnati, OH (Hybrid role) 

 

POSITION SUMMARY/OBJECTIVE: 

 

We are seeking an experienced and dynamic leader to oversee and manage the daily operations of our HR Shared Service Center. This individual will be responsible for leading a team dedicated to providing high-quality HR services, streamlining HR processes, and ensuring seamless delivery of HR support to employees across the organization. The Shared Services Manager will play a pivotal role in enhancing the employee experience, improving operational efficiency, and driving HR service excellence.

 

ESSENTIAL JOB FUNCTIONS:

 

• Leading the development of the Shared Services Center.
• Identify, plan for, and develop strategies, services and activities to support current and future customer needs.
• Drive efficiency and standardization with an emphasis on repeatable scalable processes to enable seamless integration of future growth activities.
• Work with leadership to enhance existing service offerings, through re-engineering and/or automation of key processes where necessary.
• Identify and implement ongoing improvements of those activities within the different business processes.
• To deliver agreed Shared Service Center objectives and performance
• Oversee the development of SLAs with all customer groups.
• Implements planning, budgeting, and communicates organizational goals
• Ensures compliance with policy and procedural directives.
• Monitors overall Shared Service Center, teams and individuals' performance.
• Drives Shared Service Center staffing through involvement with the selection, training, career development and evaluation programs.
• Ensures that all controls, policies, activities, and the deployment of resources within the Shared Service Centre are consistent with company initiatives.

 

REQUIRED EDUCATION AND EXPERIENCE:

 

• Bachelor’s degree in business administration or related field.