Rental Associate - Winter Season

Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.  

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts 
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Rental Associate will provide exceptional guest service by assisting guests with the selection and setup of rental equipment. They are responsible for demonstrating a high level of knowledge of rental equipment, and being able to advise the guest appropriately. In addition, the Associate will also be involved in regular daily maintenance and testing of the equipment. They will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts' total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly pay range: $19.00 per hour

ESSENTIAL DUTIES:

• Maintain a friendly, congenial and helpful attitude when dealing with guests.

• Select and setup rental equipment for guests, including, but not limited to:

  • Fit correct size boots.

  • Select appropriate size ski/snowboard and length.

  • Adjust bindings.

  • Ensure forms are correct.

  • Instruct guest on use of equipment.

  • Understand and utilize computerized rental system.

• Perform continual maintenance and upkeep of rental equipment including:

  • Clean and repair boots.

  • Inspect bindings.

  • Repair and tune skis and snowboards.

  • Repair pole baskets and grips.

• Perform mandatory, periodic ASTM inspection and testing of rental equipment.

• Comply with required risk management and indemnification procedures as well as other rental shop practices and procedures including:

  • Binding certifications.

  • Binding adjustments.

  • Forms, documentation and records

  • ASTM binding testing.

  • Post-accident reporting.

  • Consistently following essential safety protocols.

• Know all products, services and prices offered in the rental/repair shop as well as being familiar with those of the resort.

• Foster an attitude of teamwork and cooperation within the rental/repair shop and the resort.

• Perform upkeep and maintenance in the rental shop and on tools and machinery as needed.

• Maintain neat, clean, and well organized shop.

• Perform other duties as assigned by the Ski Rental/Repair Shop Supervisors.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

EDUCATION:

• High School diploma or GED

EXPERIENCE:

• No seasonal experience necessary but strongly encouraged

• Previous Customer Service Experience Strongly encouraged

QUALIFICATIONS AND SKILLS:

• Basic computer functionality required

PHYSICAL DEMANDS AND WORKING CONDITIONS:

OFFICE ENVIRONMENT:

• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.

• Manual dexterity to operate a computer and other common office equipment on a constant basis.

• Auditory and visual acuity to operate computers, phones, mobile devi