Client Relations Managing Senior Director

The Client Relations Managing Senior Director will effectively manage ongoing relationships with Healthcare employer-sponsored contracts across the country. The focus of this position will be to provide excellence in customer service resulting in client success and retention as well as the ability to get above-the-line contacts within our client base. This role will function as a leader and mentor to the Healthcare CR Directors (& Sr. Directors) on the team and as needed, train new members on healthcare updates. This role requires strategic guidance and will be growth and retention focused. The Client Relations Managing Senior Director will be based either in home office (remote) or regional office (Newton, MA Headquarters or Denver, CO office) if within proximity.

Bright Horizons EdAssist is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees’ career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

What you will be doing:

• Manage Sr. Directors and Director(s) who will be responsible for up to all of the EdAssist Healthcare clients and future clients.

• Manage team to exceed growth plans while supporting the company’s retention and expansion objectives.

• Serve as a senior representative of EdAssist Client Relations team and extend responsibilities to serve on committees, handle special projects and represent BH/EdAssist at various functions, conferences and events.

• Ensuring the optimum maintenance of all Healthcare clients contracts and renewals.

• Proactively and responsively develop consistent, successful customer service with senior level sponsors to maximize client success, retention and loyalty and to ensure compelling client testimonials and endorsements.

• Renewing and negotiating client contracts to optimize company’s financial return and contract terms.

• Ensuring clients experience the maximum return on their child care investment and view Bright Horizons as their strategic partner for all child care work/life –related issues.

• Responding to client requests and serving as an escalation point for senior leaders at each client.

• Supporting operations in the development of new programs for clients, including budget development, developing presentations, contract negotiations and general support.

• Manage your client base with a goal to streamline, innovate and use technology and systems effectively scale throughout the organization

• Ability to travel a minimum of 1-2’s a month (possibly more during Business Review season)

• The Client Relations Managing Senior Director will be based either in home office (remote) or regional office (Newton, MA Headquarters or Denver, CO office).

What we hope you bring to this role:

• Bachelor's Degree required

• 5 years of experience in Director or similar role required

• Client Relations experience with Health Systems or Hospitals preferred

• Healthcare experience strongly preferred

• Understanding of healthcare organization's needs on an ongoing basis

• Must have related business experience which includes managing a budget and strong analytical, organizational, management and decision making skills.

• Strong relationship management skills.

• Experience interacting with Executive levels internally as well as externally.

• Ability to work well in a collaborative environment.

• Provides expertise in a wide variety of areas. The ability to anticipate and solve complex business problems is essential.

• At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Salary and Other Compensation Disclosures

The annual starting salary rate for this position is between $150,000 – 160,000 annually.  The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for:

• Growth Bonus Program