Manager of Student Accounts

Description

SUMMARY:

The Manager of Student Accounts is responsible for the processing, administering, billing, and servicing of student receivables. The Manager of Student Accounts delivers customer support to students and families; ensures compliance with MCAD, state, and federal policies and regulations; establishes and maintains positive relationships with critical internal and external partners. The Manager of Student Accounts must be sensitive to college needs, employee and student goodwill, and overall brand equity of MCAD as an employer and educational institution.

DETAILS: This is a full time, non-exempt position expected to work 35 hours a week. This position reports to the Chief Financial Officer and is paid $48,000-$52,000 annually. 

TO APPLY: Please submit a resume and cover letter to https://recruiting.paylocity.com/recruiting/jobs/All/b0ccf9fc-c11e-4ce1-bb54-075eb5c74c59/Minneapolis-College-of-Art-and-Design. Priority will be given to those who respond by July 31, 2024.

PRIMARY RESPONSIBILITIES:

• Provide exceptional customer support to students and families.
  • Assist students and families with billing and collections-related procedures and policies.
  • Ensure all communications to students and families are professional, appropriate, accurate, and timely, and follow FERPA guidelines and best practices.
• Manage the processing, administration, billing, and servicing of current student receivables.
  • Process student billing and all refunds.
  • Ensure the accurate and timely entry, recording and/or transmission of all student accounts related activity.
  • Provide accurate and timely invoices/statements of account to students, families periodically or as requested.
  • Prepare and administer alternative payment arrangements, such as monthly payment plans or individual promissory notes, in conjunction with the Financial Aid office.
  • Coordinate with Financial Aid, Student Affairs, and Academic Affairs to accurately calculate individual student withdrawals.
  • Process the drawdown of federal and state student aid payments after Financial Aid confirms the requests.
  • Prepare monthly reconciliations between GL and Jenzabar accounts and any related subsidiary accounts.
  • Prepare monthly internal Perkins Fund Report for the Finance office.
  • Develop and maintain the Student A/R policies and procedures manual.
• Manage delinquent accounts and collection efforts.
  • Review holds on past due accounts; provide timely notices to students.
  • Work with collection agencies, as necessary, on recovery of delinquent student accounts. 
  • Ensure delinquent accounts are handled in compliance with Department of Education requirements.
• Manage Perkins Loan Program
  • Monitor status of all Perkins loans and place delinquent or past due accounts with collections.
  • Work with third party-processors to ensure the ongoing accuracy of account information and activity.
  • Follow Department of Education requirements to assign accounts; report and remit payments from assigned accounts to DOE, as necessary.
  • Prepare monthly entries to record activity and; reconcile Perkins bank account; prepare internal financial reports.
• Comply with all MCAD, state, and federal regulations.
  • File accurate annual FISAPP applications in a timely manner.
  • Manage the accurate and timely filing and issuance of annual 1098-T statements to students and the IRS.
  • Coordinate with Financial Aid and ensure Perkins Program compliance with Department of Education (DOE) requirements and regulations.
  • Stay current with state and federal rules and regulations regarding lending, collections, and billing; receivables management trends, developments and best practices.
• Establish and maintain positive relationships with critical internal and external partners.
  • Work with internal partners to resolve any billing or receipt discrepancies and ensure data integrity and procedural compliance.
  • Maintain relationships with third party service providers and external stakeholders including: Transact, ECSI, Flywire) and government agencies (Dept. of Education, Veterans Affairs.
• Provide timely and accurate student receivables reports, analyses, benchmarks and KPIs.
• Perform other duties as assigned.  
• Represent MCAD’s vision, purpose, and values in day to day work and interactions with MCAD students, staff, faculty, and campus guests, as well as the greater community. 

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