Specialist, Project Services

This is a hybrid role with the first three months in the office.

The Project Services team at Eversource is committed to supporting company efforts to: make the electric system more reliable and resilient to storms and other hazards; enable the integration of expanding amounts of clean energy and renewable generation; and maintain assets to ensure public safety and continuous electric service. Be on the front lines of major construction and other field activities affecting the Company’s electric infrastructure, conducting stakeholder outreach and impact mitigation in support of Eversource upgrading and maintaining its bulk electric system.  

Eversource is looking for a Specialist, Project Services for Transmission in Springfield, MA. In this role you will be responsible for engaging with all local stakeholders, including property owners, neighbors and other affected or interested parties in support of these efforts and other grid investment projects. You will participate in the development of Project impact analyses, and creation and implementation of Project Outreach plans in support of multiple electric system and other projects as assigned. 

This role will be an integral part of a team-based, matrixed organization, working with Project Team members, subject matter experts (SMEs), and other Eversource departments, to identify stakeholder concerns for resolution by project teams and to recommend and implement Project impact mitigation and remediation solutions throughout the Project lifecycle. Responsible for maintaining accurate records of stakeholder engagements and commitments.

Essential Functions: 

• Provides field support throughout the project lifecycle by conducting focus reviews, door-to-door outreach, property owner field meetings, attending project construction meetings, interacting with the construction representatives and contractors, and actively managing project commitments to completion, among other tasks.

• Participates in field reviews/walkdowns to assess Project impacts to aide in development of outreach strategy and assess required level of outreach support.

• Provides daily updates to the Project Team members and contractors as appropriate. Summarize any escalated issues daily and/or in real time, as appropriate.

• Provides input into weekly reports, as requested.

• Develops and maintains a record of commitments to stakeholders for each Project assigned, in order to track the Company’s commitments to stakeholders. Work with Project Team to develop strategies to complete the commitments and track progress to achieve construction goals.

• Assists supervisor in identifying potential impacts at each Project lifecycle stage (planning, siting & permitting, construction and restoration)

• Assists in preparing project communication materials such as project overview presentations, notification letters and mailings, door hanger materials, and website updates. Works with Company subject matter experts, as needed, to communicate technical information externally and to report internally to support project development activities.

• Participates in the development of logistics associated with hosting and/or leading or attending public meetings, hearings and related processes as required.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill: 

• Extensive field time may be required (up to 100%) based on project workload.  The essential function is the ability to work independently, to engage respectfully with stakeholders, document field meetings and work remotely while remaining in the field.

• Ability to interact effectively with a wide variety of personalities and people, including customers, municipal officials, business organizations, environmental groups, and community-based organizations.

• Must have reliable transportation.

• Must have the ability to conduct field meetings with professionalism and respect.

• Ability to stay organized and focused while supporting field outreach efforts for multiple projects across our region simultaneously.

• Ability to provide insight and perform detail-based analysis of technical subject matters.

• Excellent written and verbal communication skills.

• Ability to establish priorities, anticipate problems, and influence outcomes.

• Ability to multi-task and prioritize tasks appropriately.

• Proficiency with Microsoft Word, Excel, PowerPoint required. 

Education:    

• Bachelor’s Degree in Communications, Business, Marketing, Political Science, related discip