Customer Relations - Intern II

Welcome to the SAN Internship Program at San Diego International Airport where our core purpose is to create an exceptional experience for both our community and visitors from around the world. But we’re more than just a place where flights take off and land—we’re a reflection of San Diego’s vibrant spirit: sunny, welcoming, and full of life.

The impact of SAN extends far beyond the terminals; it helps shape the identity and prosperity of San Diego itself. Through our 9-week Summer Internship Program, we’re committed to Building Careers, Shaping Futures. As an intern, you’ll be a vital part of our purpose, contributing to projects that drive innovation, enhance the passenger experience, and support the growth of our city. You’ll also play a key role in advancing our strategic goals:

• Advance Airport Development
• Transform the Customer Experience
• Optimize Ongoing Business
• Cultivate Our Culture

At SAN, our workplace thrives on diversity and is anchored in our collective mindsets: collaboration, empathy, inclusivity, thoughtful decision-making, active listening, and always believing the best in people. Fresh perspectives aren’t just welcomed here—they’re celebrated. From day one, you’ll be empowered to contribute to meaningful projects that make a real impact.

We believe in creating opportunities that foster growth, learning, and connection. As an intern, you’ll gain hands-on experience, work alongside industry professionals, and build lasting relationships that will help shape your future career. If you’re ready to be part of a team that connects our community to the world while embracing the future of aviation, apply today!

Why You'll Love Working at SAN this Summer:

• Location: The new Airport Authority Administration building, located on the San Diego International Airport campus and near the waterfront, providing stunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline.
• Salary and Schedule: The Intern II salary is a competitive hourly rate of $21.00/hr. All internship positions are full-time, with standard department working hours, and require a commitment to working on-site for a 9-week program.
• Internship Perks: We provide a range of opportunities and perks that enhance the internship experience. Gain hands-on experience in a dynamic work environment with real-world applications. Access mentorship and networking opportunities to connect with industry professionals and get exposure to innovative projects that contribute to the growth of San Diego International Airport. Work within a collaborative, inclusive team culture that values contributions, with ample opportunities to build skills and knowledge through impactful projects.
• Your Future Starts Here: At SAN, we believe an internship is more than just a summer job—it’s a first class flight toward your future career. Many of our past interns have leveraged their experience to secure full-time roles at SAN or with our aviation, transportation, and public sector partners. Exceptional interns may even be considered for future employment opportunities with the Airport Authority, making this internship a valuable investment in your career journey.
• Additional Perks Include: Discounts at airport concessions, allowing you to enjoy food and shopping options at a reduced price and complimentary access to the airport campus gyms to help you stay active and maintain wellness during your internship.
• Application Deadline: March 9, 2025. Interviews will be scheduled between March 24th to April 4th.

Internship Snapshot:

The Customer Relations Department is seeking a dynamic and customer-focused Intern II with a passion for delivering exceptional service. This role offers the opportunity to think creatively, solve problems, and explore innovative ways to elevate the traveler experience. The ideal candidate will be a strong communicator with excellent interpersonal skills and enjoys engaging with diverse stakeholders to directly impact customer satisfaction. They will leverage their organized and detail-oriented skills to manage multiple initiatives to enhance the customer service experience.

What You’ll Do:

• Volunteer Engagement and Communication: Support the management and expansion of the Airport Volunteer Program, including the beloved therapy dog program. Assist with volunteer coordination, training, and event leadership to ensure a welcoming and supportive airport experience. Utilize strong communication skills to engage with volunteers, travelers, and stakeholders. Craft clear, professional, and