Senior Digital Product Manager

Position Purpose:

We are seeking an experienced and dynamic Sr. Digital Product Manager to support and grow our B2B e-commerce platform across web and native mobile applications. This role is pivotal in developing customer-facing digital tools to streamline and enhance workflows in a complex, wholesale distribution experience. You will collaborate with stakeholders, subject matter experts (SMEs), and cross-functional teams to define the roadmap, prioritize features, and manage user stories for seamless execution.

Your data-informed approach, customer-centric focus, ability to collaborate across disciplines, and navigate a fast-paced environment will be key to your success in this role. This is an excellent opportunity to make a meaningful impact within a maturing digital product team.

Key Responsibilities:

Strategy and Roadmap:

• Collaborate with the Digital Team, business stakeholders, and subject matter experts (SMEs) to define and maintain an outcome driven product roadmap.

• Define and prioritize a roadmap of integration capabilities that align with customer needs and strategic business goals.

• Stay informed about industry trends, customer feedback, and competitive offerings to continuously improve products.

Stakeholder Collaboration:

• Lead with empathy, foster alignment, influence without authority, and balancing competing stakeholder needs with transparency and care.

• Act as the primary liaison between stakeholders, SMEs, and development teams to gather and refine requirements.

• Collaborate cross-functionally with Engineering, Architecture, Customer Success, and Sales to ensure robust, secure, and scalable solutions.

• Facilitate communication across departments, ensuring clarity and consensus on product goals and deliverables.

• Present product updates, roadmap plans, and key metrics to leadership and stakeholders.

Product Development & Delivery:

• Ensure seamless interoperability of backend APIs with internal systems (ERP, PIM, OMS) and third-party applications.

• Collaborate with business stakeholders, Development, QA, and UX Design to identify a solution that is viable, feasible, and desirable.

• Break down high-level requirements into user stories and epics with clear, testable acceptance criteria.

• Coordinate sprint planning, refinement, and participate in retrospectives, demos, and user acceptance testing to ensure continuous delivery of incremental value.

• Identify and mitigate risks related to cross-platform compatibility, technical dependencies, and scalability.

• Work with customer support, sales, and marketing teams to ensure product adoption and satisfaction.

​Data-Driven Approach:

• Define KPIs and track the success of each integration initiative, feeding insights into continuous improvement loops.

• Establish and champion collection of customer data, usage and behavior to mine insights for current and future product opportunities and improvements.

• Rigorously prioritize ideas, features and improvements utilizing Product Management frameworks (RICE, WSJF, Value/Effort) to ensure we’re delivering value to our business and customers.

Travel Requirements:

• 10%

Qualifications and Skills

• 6+ years of experience in digital product management across both web and native mobile applications (iOS/Android), or equivalent education and experience in a related field.

• Strong understanding of software development processes and agile methodologies.

• Experience with scaling and maturing digital products.

• Data-informed approach with experience in analyzing user behavior data in tools such as Google Analytics, Pendo, Power BI, Mixpanel, etc.

• Experienced with product development software (Jira, Confluence)

• Strong technical acumen. Able to communicate fluently with engineers and make data- and architecture-informed product decisions.

• Demonstrated EQ in managing stakeholder relationships and driving cross-functional initiatives across complex organizations.

• Strong verbal and written communication skills. Able to foster a culture of transparency and psychological safety.

Preferred:

• Background in B2B eCommerce or Wholesale Distribution.

• Pool or Landscape Industry expertise and knowledge

• Experience working with ERP systems (e.g., SAP, Agility, Oracle, NetSuite, or Microsoft Dynamics).

• Project Management, Scru