Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

Job Summary

As a Collections Associate, you will play a crucial role in managing and resolving delinquent accounts receivable balances. Your responsibilities will include conducting research, providing supporting documentation, and advising management on potential risks. You will collaborate with various departments to achieve defined receivable goals and support working capital improvements.

*Multiple roles available*

 

Primary Responsibilities

• Conduct and provide collection analytics and root cause analysis to identify and correct issues leading to delayed or unpaid collectable items 
• Gather and send customer-required documentation to assist in collection 
• Analyze customers’ accounts; monitors account details for non-payments, delayed payments, and other irregularities 
• Reconcile account balance and open items with the customer 
• Conduct collection activities based on Market Collection Strategy 
• Identify customer change in trend and related risks, and communicate to credit management and sales 
• Collaborate with internal parties including Credit Management, Sales, Customer Facing Supply Chain, CC&IR, Business Service Centers, as needed, to be able to collect debt 
• Receive and action on incoming collection concerns from customers and internal stakeholders 
• Record result of communication with the customer and other internal collaborators 
• Gather and provide necessary documents to support third party collections and bankruptcies 
• Participate in continuous improvement activities using Nestlé Continuous Excellence methodology 
• Assist with the preparation of required reports for management 

Requirements and Minimum Education Level

Bachelor’s degree strongly preferred, ideally in Business, Accounting, or Finance; or an equivalent combination of industry skills and role experience.

Availability / flexibility to work different shifts based on customer geography/time zone 

One or more years of commercial customer service or collection experience preferred  Experience

• SAP accounts receivable system experience preferred 
• Experience in the CPG industry preferred  Required Skills
• Excellent written and verbal communication skills 
• Excellent analytical aptitude with a proven ability to analyze/interpret data 
• Well-organized, methodical thinker with excellent decision-making skills