Senior Manager, Sales Enablement

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

We're seeking a Senior Manager, Sales Enablement, who will play a critical role in enhancing the productivity and performance of Global Relay’s sales teams across our rapidly growing organization, executing our global enablement strategy within our New York office. You will be closely collaborating with the Sales Enablement, Sales Operations, Product Marketing, and other key departments to develop, deliver, and continuously optimize a comprehensive sales training and enablement program. You will be instrumental in ensuring that the sales team is equipped with the right tools, knowledge, and skills to succeed in a highly regulated, B2B SaaS environment.

The development of a comprehensive sales training program should focus on three core areas:

1. Product Knowledge: Understanding and communicating the value proposition, differentiators, and technical aspects of Global Relay’s products and services.
2. Sales Process: Mastering sales tools, sales processes, and CRM systems like Salesforce to drive sales effectiveness.
3. Sales Methodology & Skills: Upskilling sales teams on proven sales methodologies (e.g., MEDDPICC, Challenger) and fostering strong sales practices to improve overall sales performance.

Training experience is critical, but this role goes beyond training delivery. You will own onboarding effectiveness, methodology adoption, frontline manager enablement, and the successful rollout of Go-to-Market initiatives across Sales, Customer Success, and Pre-Sales teams. The ideal candidate will have a proven track record in the creation and delivery of sales training frameworks, particularly in the SaaS or technology sector, and possess strong facilitation and coaching skills for all levels of experience.

Your responsibilities:

Internal

• Partner with Sales Leadership and Director, Sales Enablement to identify performance gaps and define enablement priorities. Reinforce qualification standards and drive consistent pipeline discipline through active involvement in forecast and deal review forums.
• Collaborate with Sales Leadership to identify training needs across different departments (Sales, Pre-Sales and Customer Success) and roles (SDR, AE, AM, etc.) and tailor training content accordingly.
• Serve as the on-the-ground enablement leader, aligning global initiatives to regional priorities. Contribute to global enablement strategy development.
• Design and execute training programs that equip the sales team with the skills, tools, and knowledge to succeed, with a focus on product, sales process, and industry best practices.
• Align with Product Marketing, Product, and Regulatory teams to design, update, and maintain product and sales collateral that supports both sales and customer success teams. Ensure the timely delivery of relevant, high-quality training materials aligned with Go-to-Market strategies.
• Own onboarding and training effectiveness, ramp readiness, and field adoption metrics, including ramp time, pipeline hygiene, win rates, and methodology compliance.
• Develop a strategic training roadmap that aligns with product releases, sales goals, and industry trends.
• Support the ongoing development of Sales Leads and Managers by providing coaching and guidance on how to reinforce training and drive high performance across their teams.
• Continuously improve the sales methodology adoption by embedding frameworks like MEDDPICC and Challenger in day-to-day sales activities through role-playing, live coaching, and interactive sessions.

External

• Support product launches by leading the training efforts and ensuring the sales team is equipped to communicate new product features and benefits effectively.
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