Program Director (6628)

#nowhiring

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Program Director who wants to make an impact in the lives of others.

Purpose and Impact:

The Program Director will provide oversight and coordination of a continuum of care to ensure holistic, culturally competent services for LSF clients. This position acts as a liaison between all relevant stakeholders in the local system of care/service area. This position ensures the effectiveness and quality of services through supportive program management, monitoring, data management, trend analysis and evaluation, training, and technical assistance. This is a non-direct care position.

Essential Functions:

• Monitors the daily operation of assigned program functions.
• Supervises all assigned programs and staff under scope of responsibility.
• Assures assigned programs meet or exceed all licensing, quality assurance, and fiscal requirements promulgated by regulatory and compliance entities, such as Florida Department of Children & Families (DCF), Department of Health (DOH), Council on Accreditation and other such agencies.
• Ensures adequate staffing in assigned program areas.
• Responsible for recruiting, hiring, training, and supervising staff.
• Conducts employee performance evaluations in accordance with the Agency’s compensation plan.
• Prepares improvement plans, corrective action plans, and warning reports for employees when they fail to comply with LSF Policy and Procedures, Office of Refugee Resettlement (ORR), and DCF – Refugee Services rules, regulations, and goals.
• Develops and/or administers program budget, revisions, and amendments.
• Reviews monthly financials and prepares corrective action, when needed.
• Attends recommended meetings or conferences.
• Monitors case files monthly and goals for each employee to assure compliance with contract requirements.
• Reports regularly to the Regional Program Director all aspects of employee performance and development.
• Interpret data, analyze results to provide ongoing reports.
• Identify, analyze, and interpret trends or patterns.
• Filter and “clean” data by reviewing reports and performance indicators to locate and correct problems.
• Submit program reports on a timely basis that reflect statistical information and activity of the programs.
• Reviews, approves, and signs staff timesheets, expense reports, DPVs, PTOs, vacation schedules, and forwards to Regional Program Director for final approval (if applicable).
• Assists the leadership in writing grants/proposals, outreach, and community development tasks and other special projects.
• Conducts outreach, community networking, and development including making presentations to community agencies.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to communicate effectively via phone, email, and in-person.
• Occasional standing, walking, and lifting up to 15 pounds (e.g., carrying program materials, event supplies).
• Ability to travel locally or regionally as needed for program oversight, meetings, or events.
• Must be able to occasionally work extended hours or weekends during peak program periods or events.

Education:

Bachelor’s degree in human services field is required. Master’s degree in social work or an equivalent degree in education, psychology, sociology, or other relevant behavioral science is preferred. Preference will be given to candidates with applicable program related certification(s)

Experience:

3-5 years of work experience in program management or in a related field (refugee services, migrant service, child welfare administration, child protective services).

Knowledge, Skills, Abilities:

• Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel)
• Must possess a valid state driver’s license and be eligible to drive to facilitate program services as required by contractual agreement.
• Required to work a flexible schedule to facilitate program services.
• Knowledge of community resources and ability to connect families to community services.
• Excellent clinical and crisis intervention skills.
• Excellent verbal and written communication skills
• Critical assessment and analysis skills
• Bilingual English/Spanish fluency is program-specific and may be required by some programs. If not required by the program(