Customer Project Manager

Family Description

Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies. Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes.

Subfamily Description

Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.

 

Please note that relocation is not offered for this position 

As part of our team, you will:

• Partner with Sales and act as the primary owners for managing customer relationship and satisfaction including customer complaints, corrective actions, and changing requirements.
• Collaborate with Sales and Business Development to scope and define new opportunities for your customer.
• Act as the primary point of contact for customer projects and post sales deliverables at every organizational levels through regular face to face and/or virtual engagements. Travel may be required at times per customer location. 
• Lead the delivery of complex FN/IP/Optical projects including the end to end design and implementation of turnkey Network Solutions that may incorporate products and software from multiple Business Groups and product portfolios.
• Lead matrixed project teams including Customer Engineering, Product Line Managers, Supply Chain and Service Delivery organizations to ensure projects are delivered within scope, budget, schedule, and quality targets.
• Manage regular ongoing account reviews with the customer on feature/product roadmap and upgrade/growth opportunities as well as address operational issues and technical support concerns. Drive the resolution of all customer concerns inside Nokia across our regional and global technical support and supply chain teams.
• Assures consistency among project financial, product and service forecast activities.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders
  
  
   

Knowledge & Experience

• A Bachelor´s degree in Telecommunication, Information Technology, Computer Science, Engineering, and/or applicable Industry experience.
• At least 5 years of hands-on, customer-facing Project Management experience within a highly technical, fast paced environment.
• Technical knowledge / experience in Access/PON, IP Routing and Optical Network technologies.
• Solid verbal and written communication skills, with experience working directly with both business and technical stakeholders.

 It would be nice if you also had:

• Leadership and conflict resolution skills.
• Familiarity with products / solutions across Cloud and Network Services/Applications, and Mobile Network Business Groups would be advantageous due to potential cross business group activities.
• Good understanding of the NI Nokia or general delivery processes related to Demand Planning, Customer Engineering, Order Management, Material, and Field Deployment.
• Knowledge of the Network Infrastructure Maintenance Support processes including Technical Support, Product Quality Management, and Repair & Return.
• PMP certification

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typic